Muhammed Shameel Kadavath

Key Responsibilities:

• Remote Operations: Operate remote-controlled systems to load and discharge containers efficiently, ensuring accurate placement and retrieval within the port.
• Safety Management: Oversee the safe passage of haulage vehicles within the port, maintaining traffic flow and minimizing congestion while ensuring compliance with all health and safety regulations.
• Problem-Solving: Respond to operational challenges, such as equipment breakdowns and logistical issues, making quick, informed decisions to maintain continuity.
• Terminal Operating System (TOS) Proficiency: Manage container movements within the TOS, ensuring efficient planning, tracking, and coordination of port activities.
• Data Entry and Monitoring: Input and track container details in the TOS for seamless port operations, while troubleshooting minor system issues to avoid delays.

* Assisted in receiving and processing deliveries, ensuring products were efficiently stocked and on shelves in line with company fill rate targets.

* Supported seasonal merchandising changes, including major transitions for events like Christmas and Easter, ensuring optimal product visibility and section organisation.
* Collaborated with store management during quarterly stocktakes, verifying inventory counts against company data and maintaining accurate records.
* Handled chilled and frozen stock, ensuring safe storage, correct temperature maintenance, and compliance with food safety standards.
* Provided inter-store support by helping other locations during peak periods and special projects.
* Contributed to new store setups in the region, assisting with merchandising and opening readiness.

* Excelled in providing top-notch customer service, consistently engaging with shoppers, addressing inquiries, and resolving issues with a friendly and solution-oriented approach, which resulted in high levels of customer satisfaction.

Key Responsibilities:

• IT Support & Troubleshooting:
  First point of contact for staff IT queries, resolving hardware, software, and network issues.
• Incident Management:
  Logged and tracked IT incidents using ticketing systems, ensuring resolution within agreed SLAs.
• Communication & Coordination:
  Worked with IT teams and vendors to escalate complex issues, keeping end-users updated on progress.
• Problem Resolution:
  Provided timely solutions to reduce downtime, offering remote support and guiding users through troubleshooting.