Muhammad Yahiya Umer
Blackpool,Lancashire
Summary
With strong foundation in communication and organisation, I excel in managing schedules and coordinating care plans. My empathetic nature and problem-solving skills make me adept at addressing patient needs and fostering positive relationships. Bringing collaborative approach, I ensure that clients receive consistent, high-quality care and support.
Overview
7
7
years of professional experience
Work History
Care Coordinator
ICare GB Ltd
Blackpool, Lancashire
10.2025 - Current
- Independently manage day-to-day office and care coordination operations, including staff rotas, emergency sickness cover, and continuity of care planning using Birdie Care Management System.
- Lead staff supervisions, accurately documenting performance, concerns, and development needs, and escalating issues appropriately to management in line with compliance requirements.
- Designed and implemented a proactive compliance tracking system for supervisions, appraisals, and spot checks, enabling forward planning and early identification of due reviews.
- Shifted compliance monitoring from reactive to proactive, improving operational efficiency and supporting audit readiness; the system was recognised by management as best practice and proposed for multi-branch rollout.
- Maintain accurate digital and physical records, ensuring GDPR compliance and secure document management at all times.
- Act as a key communication link between carers, clients, nurses, social workers, and multidisciplinary teams, ensuring clear, timely, and consistent information flow.
- Provide professional, calm, and supportive communication to carers via phone and email, particularly during urgent or high-pressure situations.
- Support quality assurance, safeguarding, and person-centred care delivery by working closely with management to maintain high standards across services.
Health and Social Care Worker
Wecare2
Kendal, Cumbria
03.2025 - Current
- Delivered safe, compassionate personal care across care home and domiciliary settings, supporting daily living needs while maintaining dignity, and empathy.
- Administered medication and controlled drugs in line with regulations, carried out safety checks and risk assessments, and escalated changes in residents’ health, behaviour, or equipment to management.
- Maintained accurate care records, supported safeguarding, and communicated effectively with supervisors to ensure compliance with care plans and CQC standards.
Carer
ICare GB Ltd
Blackpool, Lancashire
05.2023 - 10.2025
- Delivered high-quality, person-centred personal care, promoting dignity, independence, safeguarding, and compassionate support, including end-of-life care and managing challenging behaviour using de-escalation techniques.
- Ensured safe and compliant care delivery by conducting risk assessments, following CQC and health & safety standards, administering medication under supervision, and maintaining accurate care, medication, and incident records.
- Collaborated effectively with supervisors, healthcare professionals, and families, escalating concerns, adapting care plans, and supporting continuity of care through clear communication and documentation.
Health and Social Care Worker
SureCare
Preston, Lancashire
02.2024 - 07.2024
- Delivered reliable, person-centred domiciliary care, supporting daily living activities, while maintaining dignity and confidentiality.
- Ensured accurate documentation, safe medication practices, and compliance with care plans and organisational policies.
Social Internship - Quality Assurance Department
Aman Foundation
Karachi, Pakistan
07.2019 - 08.2019
- Conducted a structured SWOT analysis for Aman Telehealth as part of a quality improvement initiative.
- Facilitated focus group discussions and individual interviews across multiple organisational levels.
- Produced a final analytical report with actionable recommendations, formally recognised by the CEO of Aman Health.
Education
NVQ Level 3 - Lead Adult Care Worker Level 3 - Empowerment and Positive Risk Taking Pathway
Paragon Skills
Blackpool01-2027
MSc - Applied Data Science
University of Central Lancashire
Preston, Lancashire01-2024
BS - Economics
Institute of Business Administration
Karachi, Pakistan01-2022
A Level - Engineering
Private
Karachi, Pakistan01-2018
Skills
- Person-centred and compassionate care
- Safeguarding awareness and compliance (CQC standards)
- Communication and liaison (families, supervisors, healthcare teams)
- Accurate Record-Keeping and Documentation
- Risk Awareness and Escalation of Concerns
- Teamwork and collaboration
- Organisational and time management skills
- IT proficiency (CareNotes, MS Office)
- Dementia and Elderly Care Experience
- Driving (community visits and support)
Languages
English
Proficient
C2
Hindi
Upper Intermediate
B2
Urdu
Proficient
C2
Hobbies and interests
- Passionate about cricket, whether watching matches, playing, enjoying cricket-related content, or gaming.
- A keen interest in cryptocurrency trading.
- I enjoy baking and cooking in my free time.
Timeline
Care Coordinator
ICare GB Ltd
10.2025 - Current
Health and Social Care Worker
Wecare2
03.2025 - Current
Health and Social Care Worker
SureCare
02.2024 - 07.2024
Carer
ICare GB Ltd
05.2023 - 10.2025
Social Internship - Quality Assurance Department
Aman Foundation
07.2019 - 08.2019
NVQ Level 3 - Lead Adult Care Worker Level 3 - Empowerment and Positive Risk Taking Pathway
Paragon Skills
MSc - Applied Data Science
University of Central Lancashire
BS - Economics
Institute of Business Administration
A Level - Engineering
Private