Muhammad Wali Rehan
Glasgow,SCT
Summary
Detail-oriented Software Quality Assurance Engineer with nearly 5 years of experience ensuring robust, reliable software through meticulous testing and process optimization. Currently applying strong interpersonal and organizational skills as a Customer service team member . Driven by a vision to blend technical precision with real-world adaptability, I aim to contribute innovative, user-centred solutions in dynamic tech environments.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Front of House
Mercure Glasgow City
Glasgow
02.2025 - 11.2025
- Fostered welcoming environment that increased customer satisfaction and loyalty.
- Streamlined check-in processes to reduce wait times significantly.
- Coordinated with housekeeping and maintenance teams for timely room readiness, boosting occupancy rates.
- Implemented digital feedback system for real-time guest insights, enabling actionable improvements.
- Engaged with guests to build rapport and resolve concerns, ensuring positive experience.
- Identified upselling opportunities while delivering routine client services.
Front of House Staff
Mitchells & Butlers
Barnet
03.2024 - 02.2025
- Welcome diners with a friendly smile and guide them to their tables.
- Accurately record food and drink orders from customers.
- Deliver orders promptly and ensure guests have a pleasant dining experience.
- Process payments efficiently and provide accurate change.
- Keep the dining area tidy, including resetting tables for new guests.
- Maximised sales revenue growth by consistently upselling customers to premium products.
Barista
Starbucks
Hockliffe
08.2024 - 11.2024
- Promoted sales through effective cross-selling and upselling techniques.
- Mastered art of crafting wide variety of beverages, following Starbucks' quality and consistency standards.
- Worked closely with team members to maintain fast-paced environment, smooth store operations and effective workflow..
Software Quality Assurance Engineer
F3 technologies
Islamabad
04.2019 - 01.2024
- Specifies and develop test plans and produces test cases, carries out regression testing on software application to test behaviour.
- Testing , debugging and diagnosing in application.
- Identifying limitation and deficiencies in existing software system.
- Investigating and reproduce live issues reported by end user.
- Reporting , Tracking and resolving software defects.
- Implementation of Agile QA processes and Practices.
Assistant Manager
La Terrazza Cafe
Islamabad
04.2021 - 12.2023
- Assist the general manager in overseeing Daily operations of the restaurant, ensuring smooth functioning of both front and back of house.
- Supervise and coordinate the activities of restaurant staff including servers.
- Ensure customer satisfaction by addressing customer inquiries.
- Assist in managing inventory levels and ordering supplies.
- Assist in creating and managing employee schedules.
- Assist in developing and implementing marketing initiatives, promotions, and special events to attract customers and increase sales.
Marketing and Real estate Executive
Four Walls
Rawalpindi
10.2018 - 04.2019
- Answering phone calls, emails, and messages from clients interested in properties.
- Coordinating appointments for clients to view properties.
- Conducting property tours for clients.
- Assisting clients with necessary paperwork, such as rental applications, lease agreements, or purchase contracts.
Assistant Manager
Kick Off Football Ground
Rawalpindi
08.2017 - 09.2018
- Onboarded new employees with training.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Collaborating with event organizers to plan and execute football matches , tournaments and other events hosted at the ground.
Education
Bachelor of Software Engineering - Software Engineering
Foundation University Islamabad
Islamabad 09.2014 - 09.2018
Master of Science - Cyber security
University of Hertfordshire
Hatfield 01.2024 - 07.2025
Skills
- Tactful negotiation
- Client-Focused approach
- Social media engagement competency
- Price structuring
- Sales reporting proficiency
- Customer satisfaction focus
Personal Details
- Driver's License: Cars
- Eligible to work in the UK: Yes
- Highest Level of Education: Master's
- Industry: Customer Service, Hospitality & Tourism, IT Operations & Helpdesk, Marketing, Medical Information, Quality Assurance, Real Estate, Retail, Sales, Security & Public Safety, Technology
- Total years of experience: 8
Affiliations
- Technology
- Smartphones
- Football
- E-Gaming
Timeline
Front of House
Mercure Glasgow City
02.2025 - 11.2025
Barista
Starbucks
08.2024 - 11.2024
Front of House Staff
Mitchells & Butlers
03.2024 - 02.2025
Master of Science - Cyber security
University of Hertfordshire
01.2024 - 07.2025
Assistant Manager
La Terrazza Cafe
04.2021 - 12.2023
Software Quality Assurance Engineer
F3 technologies
04.2019 - 01.2024
Marketing and Real estate Executive
Four Walls
10.2018 - 04.2019
Assistant Manager
Kick Off Football Ground
08.2017 - 09.2018
Bachelor of Software Engineering - Software Engineering
Foundation University Islamabad
09.2014 - 09.2018