Muhammad Yaseen

The IT Technician Traineeship specialised in preparing me for the IT Support sector through a series of intense courses and practical application.

Courses studied included:

CompTIA A+, Network+, Security+

Microsoft Windows 10

Cisco CCNA

● Installing, configuring and migrating Windows 10 Operating Systems

● Configuring security systems and Windows firewall

● Troubleshooting common system problems

● Configuring and managing printers, configuring mobile devices

● Configuring, managing and maintaining essential network devices

● Designing and implementing a functional network

● Active Directory – unlocking user accounts, resetting passwords, searching users

● Implementing network security, standards, and protocols

I have recently fully passed my CompTIA A+ qualifications specialising in troubleshooting hardware and software issues. More information on this certification can be found at: https://certification.comptia.org/certifications/a

2024: CompTIA A+ 220-1101 & 1102

• Efficiently planned and executed the delivery of Sainsbury's home orders to customers
• Ensured the accuracy and completeness of each delivery, checking items against the order
• Provided excellent customer service, addressing inquiries and resolving issues professionally
• Communicated effectively with customers and colleagues to enhance the overall delivery experience.

• Lesson planning and delivery in line with the Islamic curriculum
• Classroom and behaviour management, ensuring all students were developing
• Monitored students’ term by term and marked work
• Engaged children of all abilities
• Worked with teaching colleagues to plan and coordinate work
• Maintained a safe and happy learning environment for all pupils.