Muhammad Waqas
Liverpool,Liverpool
Summary
Results-driven professional with expertise in leadership, motivation, and effective communication. Demonstrates proficiency in time management, accurate counting, and till operation, ensuring seamless POS transactions and positive customer interactions. Adept at fostering collaborative environments and delivering exceptional service while maintaining operational efficiency. Committed to leveraging skills to contribute to organisational success and drive customer satisfaction.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
3
3
Languages
4
4
years of post-secondary education
4
4
years of professional experience
Work history
Senior retail manager
Alis Convenience Store
Liverpool, Mersyside
03.2025 - Current
- Reviewed financial reports, ensuring budget adherence across all departments.
- Delivered briefings at company meetings, providing vital operational updates.
- Initiated loyalty programmes, improving repeat business rates.
- Enhanced employee performance with regular training and development sessions.
- Managed high-value stock inventory for reduced loss and wastage.
- Led team to deliver excellent customer service, increasing customer satisfaction.
- Negotiated contracts with suppliers, resulting in cost savings.
Retail manager
Blue Nile Shop
Liverpool, Mersyside
02.2024 - 01.2025
- Implemented loss prevention strategies for reducing shrinkage levels in the store.
- Conducted regular performance reviews, fostering a culture of continuous improvement amongst team members.
- Gained excellent product knowledge through diligent research, leading to better sales performance.
- Developed strong relationships with suppliers, resulting in improved product availability.
Retail cashier
Shell UK
Liverpool, Mersyside
03.2023 - 01.2024
- Enhanced customer service by efficiently processing transactions and addressing queries.
- Helped maintain shop floor presentation standards by restocking shelves when needed.
- Adhered strictly to company policies regarding refunds or exchanges.
- Participated actively in stock take exercises contributing towards keeping accurate records on inventory.
Education
Master of Science - Zoology
Bacha Khan University
Pakistan 09.2014 - 09.2018
Skills
- Leadership and motivation
- Strong oral and written communication skills
- Interactive communication skills
- Proficient in time management
- Positive interaction with customers
- Accurate counting
- Till operation proficiency
- POS operating
Languages
English
Proficient (C2)
Urdu
Proficient (C2)
Arabic
Intermediate
Timeline
Senior retail manager
Alis Convenience Store
03.2025 - Current
Retail manager
Blue Nile Shop
02.2024 - 01.2025
Retail cashier
Shell UK
03.2023 - 01.2024
Master of Science - Zoology
Bacha Khan University
09.2014 - 09.2018