Haluk Resitoglu
London
Summary
Retail and hotel management professional with progressive experience in strategic planning, improving operational efficiency, team building and project management experience who has been awarded twice the Best Leader within the company.
Proven experience in the successful development, implementation, and training of revenue management leading to on or above budget delivery as well as quality prospects
Worked in diverse work environments and gained multi-cultural experience to forge excellent relationships with owners and corporate executives.
Focused on total quality and excellence of standards in high-end operations.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Senior Retail Manager
SunglassHut - Luxottica Retail UK & Ireland
London, ENG
06.2016 - Current
Following successful opening and development of different retail stores, promoted to become Senior Retail Manager
Coached, mentored and produced five store manager within the company in 2020 where i was awarded Inspirational Leader award for UK & I .
Elevated stores performance to the best sales and most productive stores within 3 months which resulted 20% increase on sales and KPI's year on year. Consistently hit targets by providing motivational training, leading by example and incentivising.
- Store Manager - Sunglass Hut O2 Arena Outlet Store -2016
- Store Manager - Sunglass Hut - Stratford Westfield Shopping Mall - 2017
- Senior Retail Manager - Sunglass Hut - Oxford Street Flagship Store - 2018
Flagship General Manager
Aldo UK Group
London
05.2015 - 06.2016
- Flagship Store General Manager for the company's 1st flagship store in Europe with £7M turnover. Leading specialist in KPI's and payroll productivity for the company.
- Received Leadership Excellence Award as recognition for exceptional professional achievement in meeting corporate objectives.
- Managed 35+ team members across 3 departments, resulting in an approximate £1.2M increase in annual revenue.
- Implemented and regularly assessed delivery of company and brand standards to ensure faultless customer care which resulted best Google review and NPS within the company.
Deputy Hotel General Manager
Hilton UK&I
Maidstone, KEN
01.2014 - 12.2014
- Directed for 100+ employees and actively promoted internal promotions
- With pro-active sales approach, managed to convince 3 key companies which contributed positively additional £1M.
- Actively used CRM tools and made hot and cold calls to generate substantial sales leads for business.
- Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity and effectiveness which resulted reduction of employee attrition.
- Administered operating budget, approved expenditures and implemented budgetary adjustments and contract negotiations.
Food & Beverage Manager/Training Manager
Hilton UK&I
London, UK
01.2013 - 01.2014
- Food and Beverage Manager who selected most improved F&B department in Europe in 2013 for customer satisfaction.
- Reduced annual food and labour costs by 18% through proper budgeting, scheduling and inventory management.
- Trained employees for the software system in F&B department in order to increase awareness of satisfaction and revenue management.
Front of House Manager
Hilton UK&I
London, ENG
01.2010 - 12.2012
- 2012 Front of House department achieved for best department of year in Hilton Worldwide.
- Mentored and coached two new receptionist who promoted to Front Office Manager in 18 months.
- Maximized hotel revenue through exceptional service and up-selling programs, consistently hitting sales targets.
Education
Diploma of Higher Education - Public Relations
Trakya University
Turkey07.2001
Skills
- Strong Interpersonal Skills
- Retail Management
- Sales Development
- Motivational team leadership
- Change Management
- Communication Skills
- Project Management
- Staff development
- Public Speaking
- Relationship Management
- Strong commercial acumen
- Financial forecasting
- Performance strategy
- Inventory forecasting
- Visual merchandising
- Staff recruitment and training
Accomplishments
- Due to high involvement opening and developing of the stores as well as mentoring and nurturing new talent within the company ; Selected 2020 Inspirational Leader award for UK & I
- Received the 2015 “Leadership Excellence Award” as recognition for exceptional professional achievement in meeting corporate objectives.
- Most improved Department Award of the year 2013 in Europe
- Highest customer satisfaction result in UK & I
Certification
Sales Training Coaching & Mentoring
Competent Communicator and Presenter
Presentation Mastery
Advance Sales Development Techniques
Managing Figures
Retail Management
Volunteer Work
Toastmasters International - 2017 - To date
Vice President of Membership
Toastmasters are non-profit organization aim to help and develop its members on leadership and public speaking areas.
- Responsible monitoring member's success on personal and district level.
- Coach & Mentor new members in order to develop public speaking skills.
- Enhance high quality meetings and maintain high level of membership.
Languages
Turkish
Native language
English
Master or proficient
C2
Spanish
Upper intermediate
B2
Timeline
Senior Retail Manager
SunglassHut - Luxottica Retail UK & Ireland
06.2016 - Current
Flagship General Manager
Aldo UK Group
05.2015 - 06.2016
Deputy Hotel General Manager
Hilton UK&I
01.2014 - 12.2014
Food & Beverage Manager/Training Manager
Hilton UK&I
01.2013 - 01.2014
Front of House Manager
Hilton UK&I
01.2010 - 12.2012
Diploma of Higher Education - Public Relations
Trakya University