MUHAMMAD USAMA
Dartford,Kent
Summary
Computer and mobile technician with extensive experience in technical troubleshooting and customer service at New Nexus Ltd. Proven ability to enhance device functionality through effective equipment maintenance and quality assurance. Proficient in software installation, system upgrades, and parts replacement, including screen and battery repairs.
Confident problem-solver with strong communication skills, always eager to learn and adapt. Consistently focused on delivering exceptional customer service and resolving technical issues efficiently. Quick to grasp new technologies and adept at working both independently and in team environments.
Overview
2026
2026
years of professional experience
4
4
years of post-secondary education
Work history
Support Care Worker
chadwell care ltd
Southampton
- Ensured accuracy and completeness in daily documentation for effective continuity of care.
- Cultivated positive client relationships by delivering practical and emotional support.
- Supported residents with mobility challenges, encouraging autonomy while using equipment safely.
- Established supportive relationships with patients, fostering trust and communication.
computer & mobile technician
new nexus ltd
Plumstead, Greenwich
2024.01 - Current
- Resolved technical issues as computer and mobile technician, ensuring efficient service delivery.
- Assisted customers daily with troubleshooting, providing practical solutions promptly.
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Installed software updates and performed system upgrades to enhance device functionality.
- Conducted quality assurance tests on repaired devices, verifying functionality prior to customer return.
- Completed installation jobs to quality standards within required timeframes.
- Replaced faulty components including screens, batteries, and circuit boards to extend device lifespan.
- Maintained up-to-date knowledge of latest mobile technology trends, offering cutting-edge solutions to clients.
Education
Bachelor of Business Administration - Information systems
University of Management & Technology
Pakistan 2018.09 - 2022.09
Skills
- Customer service and support
- Technical troubleshooting
- Equipment maintenance
- Quality assurance
- Software installation and upgrades
- Device repair and parts replacement
- System upgrades
- Problem solving
Client relationship management - Mobility support
- Documentation accuracy
- Time management
Languages
English
Advanced
Urdu
Proficient (C2)
Hindi
Proficient (C2)
Punjabi
Proficient (C2)