Chukwuka Anthony Odarah
Support Care Worker
Hatfield,Hertfordshire
Summary
Committed Support Care Worker with a proven track record of enhancing physical and mental wellbeing through outstanding levels of care. Passionate in providing all-round quality service from [Task] to [Task]. [Area of certification] qualified.
Compassionate Support Care Worker developing excellent [Type] relationships for optimum [Type] support. Enhancing physical and mental wellbeing through considered approaches to [Task] and [Task]. Excellent time management and self-motivation to work to deadline.
Compassionate individual dedicated to providing high-quality care and support. Skilled in communication and problem-solving, ensuring well-being and comfort of clients. Committed to making positive impact on lives by fostering supportive and nurturing environment.
Empathetic and dedicated individual with natural ability to connect and communicate, demonstrating strong listening skills and patience in challenging situations. Proven background in providing emotional support and practical assistance, ensuring clients feel valued and respected. Aiming to make meaningful difference in [Desired Position] role.
Caring [Job Title] equipped to address client needs with compassion and empathy. Handles basic household tasks and provides companionship for healthy interdependence.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
Support care worker
Fortis Care
Balfour House, 741 High Road North Finchley London, Barnet
10.2024 - Current
- Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
- Improved physical and mental wellbeing of service users through patient-centred care planning.
- Prepared tasty and healthy meals to meet dietary requirements.
- Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
- Administered oral medication as required in line with stringent drug control regulations.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
- Identified key client needs to develop targeted support programmes.
- Followed strict safeguarding regulations to ensure safe, secure handling of service users.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
- Assured proper nutrition by preparing meals as per dietary requirements of each individual client.
- Responded rapidly during emergencies ensuring timely medical intervention.
- Established supportive relationships with patients, fostering trust and communication.
- Conducted detailed observations and reported changes in client behaviour to healthcare professionals.
- Helped organise engaging recreational activities to enhance the social skills of patients.
- Facilitated social outings, promoting community integration and mental wellbeing.
- Developed personalised care plans in consultation with health professionals tailoring service provision according to individual needs.
- Administered medication according to prescribed schedules, ensuring health maintenance.
- Collaborated efficiently with multidisciplinary teams for optimal patient care planning.
- Enhanced patient comfort by promptly responding to requests or concerns.
- Calmly managed occasional outbursts or difficult behaviours from clients exhibiting excellent crisis management skills.
- Maintained a clean, safe environment for patients' comfort and safety.
- Transported clients to medical appointments or other necessary errands thereby providing indispensable logistical support.
- Offered respite services for family caregivers allowing them brief periods of rest or time off from caring duties.
- Improved hygiene standards by assisting clients with personal grooming needs like bathing and dressing up.
- Promoted patient independence through encouragement and guidance in performing tasks.
- Offered emotional support during challenging times, facilitating better coping mechanisms.
- Assisted clients with daily activities for improved quality of life.
- Provided comprehensive care to patients by ensuring their physical and emotional needs were met.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
- Recommended clients for specific treatment programmes to aid timely recovery.
- Highlighted additional support provisions to maximise clients' growth opportunities.
Customer Care service and representative
Goodies Mart Supermaket.
Awolowo road Ikoyi, Lagos State
10.2017 - 07.2023
- Grew market share in assigned regions through tactical prospecting.
- Monitored market activity to remain ahead of competitors with innovative sales campaigns strategy leading to increased sales by 41%
- Identified value-added opportunities within client accounts to grow revenue from 56% per annum to 69%
- Secured sales contracts that achieved client requirements and company profit margins.
- Provided exceptional customer care to uphold brand standards and reputation.
- Retained product and service knowledge for persuasive customer pitching.
- Built and maintained productive client relationships to maintain satisfaction and loyalty.
- Cold-called prospective customers to grow client bases in line with new business targets.
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
Waiter Service Assistant Manager
Greg-Jones Resort and Event Centre
Oba Akran, Ogba Ikeja, Lagos State, Nigeria
02.2010 - 08.2017
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Delivered food and drinks from the kitchen to respective tables to meet timely expectations.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
- Used appropriate sanitizing and cleaning products to maintain hygienic kitchen and food preparation areas.
Education
Master of Arts - International Relations
University of Hertfordshire
Hatfield 09.2023 - 09.2024
Bachelor of Science - Political Science
National Open University
Lagos State, Nigeria 10.2017 - 06.2021
Skills
- Quality customer relations skills
- Sensitivity towards diversity
- Decision-Making aptitude
- Proactive attitude
- Efficient time management
- Familiarity with care plans
- Communication in healthcare
- Hygiene assistance
- Effectiveness in managing staff preparing
- Compassionate empathy
- Communication excellence
- Health and Safety Compliance
- Calm under pressure
- Medication Administration
- Relationship Management
- Meal preparation
- Behaviour management
- Shopping assistance
- Residential care support
- Medical appointment management
- Residential housekeeping
- Compassionate care
- Supported Living care
- Safeguarding policy knowledge
- Food hygiene training
- First Aid
- Elderly care
- Patient safeguarding
- Housekeeping
- Risk Assessments
- Dementia care
- Activities of Daily Living
- Patient transport
- Disability Care
- Care plan management
- Schedule management
- Care planning
- Record-keeping
- Conflict management
- Infection Control
- Basic housekeeping
- Service needs assessment
- Community inclusion facilitation
- Patient-centred care
Languages
English
Fluent
References
References available upon request.
Hobbies
cooking
Reading
Team spot
Traveling
Listening to music
References
Available on request
Timeline
Support care worker
Fortis Care
10.2024 - Current
Master of Arts - International Relations
University of Hertfordshire
09.2023 - 09.2024
Customer Care service and representative
Goodies Mart Supermaket.
10.2017 - 07.2023
Bachelor of Science - Political Science
National Open University
10.2017 - 06.2021
Waiter Service Assistant Manager
Greg-Jones Resort and Event Centre
02.2010 - 08.2017
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