MUHAMMAD SHIBLAN ZAFAR
Heald Green,Stockport
Summary
Seeking an opportunity to join a progressive forward-thinking organization or company.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work history
PCV driver
Metroline
02.2024 - Current
- Do a walk around check in the start of the shift to check if the bus is roadworthy and report any defects.
- Maintained vehicle cleanliness for an enjoyable travel experience.
- Dealt courteously with passengers, promoting good public relations for the company.
- Managed difficult behavior from passengers professionally, maintaining peace and order within the bus.
- Ensured passenger safety by adhering strictly to traffic rules and regulations.
- Collect correct fares, issue tickets and deposit the total cash at the end of the shift.
- Provided timely transport services, improving company reputation.
- Reported any incidents or accidents promptly to management, maintaining transparency in operations.
- Do route training to other fellow drivers occasionally.
Taxi driver
01.2013 - 01.2020
- Solely responsible for full operations of a small enterprises. Duties included.
- Liaising with customers and understanding their journey preferences
- Full control of financial aspects of the business including bookkeeping and maintaining accurate records
- Providing excellent customer services
- Ability to adapt to various and sometimes challenging situations
- Ability to communicate effectively with a wide variety of customers.
Retail Security Officer
01.2011 - 01.2013
- Provide security services to customer premises and staff. Duties included.
- Define and take measure to stop stock loss after liaising with manager.
- Keep a log of all the incidents happened on daily basis.
- Secure opening and closing of the premises.
- Deal with all external agencies involved in protecting crime.
- Main achievements from this job were.
- Learned how to deal with difficult situations.
- Learned how to reduce stock loss.
Vocational course
01.2010 - 01.2011
- Did the SIA door supervision course and CCTV course.
- Took some time off to spend with family after my first baby was born.
Manual Data Entry
01.2010 - 01.2010
- Processing the post through automatic interpreted machines.
- Learned how to work promptly and accurately with limited time given.
Shop Assistant
01.2009 - 01.2010
- Serving customers on shop and post office counter.
- Main duties induced.
- Stock control.
- Cash handling.
- The main skill I learn from this job was cash handling and stock control.
Service operative
01.2007 - 01.2009
- Provide cleaning facilities to different customer premises.
- Main duties included.
- Cleaning of the premises.
- Any requested tasks by the management.
Sales Executive
01.2005 - 01.2007
- Lead and manage the sale and marketing team.
- Main duties include.
- Do door to door and telephone marketing.
- Provide information about available options to customer to make right decision.
- Help the customer to process the application.
- Set the daily sale targets, encourage and assist the team to achieve the targets.
Education
Higher Secondary School Certificate - Biology, Physics, Math, Chemistry, English
01.2001 - 01.2003
Skills
- Customer focused, confident, financial management and control, small business management, excellent administration skills, enthusiastic, proactive, confident at working on own initiative or part of a team, punctual, passionate, quick learner, excellent communication skills, good listener & approachable and always happy to help others
VOLUNTEER EXPERIENCE OR LEADERSHIP
I am a member of a social committee where I actively participate in organizing and managing events on regular basis.
Timeline
PCV driver
Metroline
02.2024 - Current
Taxi driver
01.2013 - 01.2020
Retail Security Officer
01.2011 - 01.2013
Vocational course
01.2010 - 01.2011
Manual Data Entry
01.2010 - 01.2010
Shop Assistant
01.2009 - 01.2010
Service operative
01.2007 - 01.2009
Sales Executive
01.2005 - 01.2007
Higher Secondary School Certificate - Biology, Physics, Math, Chemistry, English
01.2001 - 01.2003