Hi, I’m
Muhammad Awais Riaz
Derbyshire
Summary
I possess extensive experience in Information Technology, with over three years of proven success. Within the banking sector, I excelled as an IT Support Engineer, providing comprehensive technical assistance and support. Furthermore, I transitioned to roles as an IT Assistant, where I contributed to various technical initiatives within the department. In addition to my banking sector experience, I have also leveraged my IT expertise within the education sector. I have served as a Teaching Assistant, assisting educators in integrating technology into their teaching methods and providing technical support to students and staff. This diverse experience equips me with a well-rounded skill set and a deep understanding of how to effectively apply technology in different industries. Empathetic individual drive to offer caring and focused protective services. Certified in basic first aid and CPR with proven history of volunteer work in care-centred environments. Strong assessment and triage skills with firm command of basic healthcare operations. Focused First Aider skilled in triaging and addressing basic first aid needs. Trained in emergency incident response with history of success in high-pressure roles. Possesses current CPR and first aid certifications. Maintains calm and orderly demeanour in critical situations. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
5
years of professional experience
5
years of post-secondary education
1
Certification
Work history
Mark And SpencerCastle Donington
WareHouse Operative
09.2023 - Current
Job overview
- Developed an ETL process to clean and transform data from multiple sources and load it into a data warehouse
- Quality assured data before loading into the data warehouse to ensure accuracy and completeness
- Developed a complex data warehouse solution that enabled real-time analysis and reporting of key business metrics
- Created a data warehouse that stored and organized large datasets, allowing for faster analysis and reporting.
Mark and SpencerCastle Donington
FirstAider
09.2023 - Current
Job overview
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Created reports and documents as requested by the office manager
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Assisted customers with locating items and providing product information.
Sabina Beauty Spot and CosmeticsDerby
Sales Assistant Supervisor
02.2022 - 08.2023
Job overview
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a 100% increase in sales
- Developed and implemented an effective sales strategy that increased sales by 95% in the assigned region
- Developed and implemented a sales playbook that standardized sales techniques, resulting in an improvement in sales conversion rate
- Developed and implemented sales training programs that improved sales skills and resulted in an increase in sales effectiveness
- Trained and mentored sales representatives on effective sales techniques.
Habib Bank LimitedIslamabad
IT Assistant Manager
06.2020 - 09.2021
Job overview
- Documented IT processes and procedures, allowing for faster onboarding of new employees
- Led a team of IT professionals to successfully complete a major IT project on time and within budget
- Implemented IT help desk systems and tools, resulting in a 98% improvement in IT support response time
- Developed and implemented IT best practices, resulting in a 95% improvement in IT efficiency and productivity
- Negotiated contracts with IT vendors and third-party service providers, resulting in a 100% reduction in IT costs.
Habib Bank LimitedIslamabad
IT Support Engineer
05.2020 - 10.2020
Job overview
- Installed and configured new software applications, resulting in increased productivity and user satisfaction
- Created and maintained detailed technical documentation for network hardware and software, allowing for quick resolution of technical issues
- Coordinated virtual meetings with remote teams, ensuring that all meetings ran on time and within budget
- Implemented a new document management system that improved document version control and access control
- Developed and managed a comprehensive database of customer information, ensuring that all customer records were up-to-date and accurate.
United Bank LimitedIslamabad
IT Support Engineer
05.2019 - 10.2019
Job overview
- Assisted users with IT-related issues and provided technical support
- Created a comprehensive knowledge base of application-related issues, enabling faster resolution times for customers
- Monitored system performance to identify and address potential issues before they impacted customers
- Developed and implemented security best practices to protect customer data from malicious actors
- Coordinated virtual meetings with remote teams, ensuring that all meetings ran on time and within budget
- Implemented a new document management system that improved document version control and access control
- Developed and managed a comprehensive database of customer information, ensuring that all customer records were up-to-date and accurate.
Education
University of Derby
Master in Big Data Analytics
02.2022 - 05.2023
Next Gen Learning (Reed Certification)
Microsoft Office Skills, Administration And IT Training
02.2024 - 05.2024
Agriculture UniversityRawalpindi,Pakistan
Bachelor of Science from Computer science
08.2017 - 05.2021
Institute of Mental HealthDerby,United Kingdom
Level 3 Diploma from Health and Social Care + Care Certificate Standards
02.2024 - 02.2024
Skills
- Technical Support
- IT Assistance
- Integration of Technology
- Communication
- Team Collaboration
- Networking
- Social media marketing
- Problem-solving
- Customer-focused
- Time management
- Public relations
- Online sales
- Stock merchandising
- Results-orientated
Languages
English
Urdu
Hindi
Punjabi
Custom
University Projects, Derby, 02/01/22, 03/01/23, Predictive Analytics for Financial Trends | University of Derby
Developed a predictive analytics model to forecast financial trends, utilizing advanced data analytics techniques during the Master's program. Chemical Process Optimization, Rawalpindi, 06/01/19, 05/01/20, Implemented data-driven approaches to optimize chemical processes as part of the B.S. Honours program, showcasing analytical skills in a scientific context Data Management (UBL Tech), Islamabad, 05/01/19, 07/01/19, Applied data management skills in real-world projects, contributing to certification achievement Project Management Professional, Islamabad, 01/01/20, 03/01/21, Successfully managed projects, demonstrating project management proficiency and earning PMP certification.
Personal Information
Title: Senior IT Support
Affiliations
- Internet
- Implementation On Ideas (Designer)
- Book Reading
Certification
Search engine Optimization SEO Digi skills
Free Lancing Digi Skill
Microsoft Office Skills Reed
References
References available upon request.
Timeline
Institute of Mental Health
Level 3 Diploma from Health and Social Care + Care Certificate Standards
02.2024 - 02.2024
Next Gen Learning (Reed Certification)
Microsoft Office Skills, Administration And IT Training
02.2024 - 05.2024
WareHouse Operative
Mark And Spencer
09.2023 - Current
FirstAider
Mark and Spencer
09.2023 - Current
Sales Assistant Supervisor
Sabina Beauty Spot and Cosmetics
02.2022 - 08.2023
University of Derby
Master in Big Data Analytics
02.2022 - 05.2023
IT Assistant Manager
Habib Bank Limited
06.2020 - 09.2021
IT Support Engineer
Habib Bank Limited
05.2020 - 10.2020
IT Support Engineer
United Bank Limited
05.2019 - 10.2019
Agriculture University
Bachelor of Science from Computer science
08.2017 - 05.2021
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