Venkata Narayana Tirumalasetty

-Performed Amnesty Floor Management (AFM) duties to maintain seamless floor operations and minimize downtime:

• Interacted directly with workstations to troubleshoot and resolve hardware and software issues, including hand scanners, projectors, and computers.
• Collaborated with Amazon Robotics (AR) floor teams to identify, isolate, and quickly resolve technical bottlenecks.
• Raised and managed troubleshooting tickets (TT) with leadership and support teams to streamline issue resolution.
• Managed inbound inventory operations using warehouse management systems (WMS), ensuring 99%+ order accuracy and adherence to dispatch timelines.

-Conducted stock control and quality checks, ensured compliance with health & safety regulations, which reduced inventory discrepancies and operational delays.

-Collaborated with cross-functional teams to consistently meet daily KPIs in fast-paced environment, showcasing time management, attention to detail, and process efficiency.

-Coordinated freight movements by maintaining constant communication through radio communication.

• Executed manual, functional, and system testing across web applications, enhancing defect identification and reducing recurring application issues by 20%.
• Performed data validation and application-level testing, improving data accuracy and reducing data-related defects by 25%.
• Investigated application issues and conducted root-cause analysis in collaboration with developers, contributing to a 30% improvement in defect resolution turnaround time.
• Managed defect tracking and reporting throughout testing cycles, increasing defect visibility and reducing unresolved testing issues by 20%.
• Supported users during testing cycles and collaborated with cross-functional teams, contributing to 95%+ successful completion of planned testing activities
• Prepared daily test reports, defect summaries, and technical documentation, increasing testing-status visibility for stakeholders by 25%.