Muhammad Adeel
Greater Manchester
Summary
Bringing forth a motivated attitude and a variety of technical skills. An Experienced IT Support professional with 5+ years experience in IT infrastructure and endpoint management. Proficient in Windows deployment, Active Directory, Office365, SCCM, and Azure/AD administration. Skilled in troubleshooting and providing user support. Adept at onboarding/offboarding users and managing mobile devices. Known for excellent problem-solving skills and delivering top-notch customer service.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
2nd Line Support
CentioIT LTD
2024.02 - 2024.11
- Windows 10/11 deployment, Configuration & Troubleshooting, Office365, OneDrive, On-boarding and off-boarding users, Active directory and Azure/AD administration, SharePoint configuration, troubleshooting & Permissions, Network Printers, Email migration, SCCM, Mobile device management, Spiceworks/Zoho Assist to manage and support user remotely
2nd Line Support
GreenSafe IT (Volvo)
2024.01 - 2024.01
- Floor walking, Monitors, Docks and IP phones
2nd Line Support
Franchise Brands plc
2023.03 - 2023.11
- Windows 10/11 deployment & Configuration, support, Exchange, O365, Azure, Azure Virtual Desktop, SQL configuration, SharePoint administration, Active Directory administration, Network Printer setup and troubleshooting, Inhouse app (Vision) administration, Liaising with 3rd party vendors, ConnectWise, Face to face & Remote support (N-Central)
2nd/3rd Line Support
Morrisons PLC
2022.07 - 2023.02
- Project & BAU, Windows 10 deployment & Configuration, Google Suite, Managing users and groups, Windows server 2016, Exchange, Office365, Ivanti LANDesk packing and deploying software, SQL installation and configuration, Managing and supporting Citrix environment, Active Directory administration, Printer setup and troubleshooting, ServiceNow, Face to face & Remote support (LANDesk)
2nd Line Support
Citation
2022.03 - 2022.06
- Autopilot using PowerShell Windows 10 deployment & Configuration, Exchange, Office365, SharePoint, MS Teams, Azure backup, RingCentral, Active Directory administration, Azure AD, MS endpoint manager, Printer setup and troubleshooting, Symanage ticketing system, Face to face & Remote support (GoToAssist)
Information Systems Support Analyst
Leeds Bradford Airport
2021.10 - 2022.01
- Windows 10 deployment & Configuration, Exchange, Office365, SharePoint, MS Teams, Server Patching, Server 2012 Administration, Veeam Backup, Windows Deployment Server, Vmware Vsphere client, PDQ deployment\Inventory, Active directory administration, Printer setup and troubleshooting, Fortigate Firewall, MaaS360 device management, Darktrace, Secure Email Gateway, AlienVault, Jira ticketing system, Face to face & Remote support
2nd Line Support
Manchester City Council
2021.08 - 2021.09
- Windows 10 deployment & Configuration, Office365, OneDrive, SCCM deployment, Active directory administration, Printer setup and troubleshooting, ServiceNow, onsite support, covering different sites, Face to Face and Remote support
Infrastructure Engineer
Mach Recruitment
2020.10 - 2021.08
- Windows 10 deployment & Configuration, Microsoft Surface Pro, Office365, OneDrive, WDS server 2012, Active directory administration, Printer setup and troubleshooting, MDM, SonicWall - VPN setup & Firewall, Configure and troubleshoot routers Dreytek, D-Link, 4G routers, Dealing with user issues face 2 face, remote, email and ticketing system
2nd Line Support
ONR
2020.08 - 2020.09
- Windows 10 deployment & Configuration, Office365, OneDrive, Intune administration, Active directory & Server 2016/19 administration Bitlocker Encryption, Installing and configuring VMWare machines with win10, Network Printers setup and support, Deal with user issues face 2 face, remote, email and ticketing system
2nd Line Support
API Group
2020.04 - 2020.07
- Windows 10 deployment & Configuration, Office365, Mimecast, Bitlocker, On-premise exchange 2013, Active directory administration, Server 2012/16 administration, Network Printers, Supporting users, troubleshooting, installing software, Email, face to face & remote support
Windows 10 Deployment Engineer
Citation LTD
2020.03 - 2020.04
- WDS setup, Windows 10 deployment & Configuration, Office365, OneDrive, Active directory administration, SharePoint, Bitlocker Encryption, Network Printers
2nd/3rd Windows 10 SCCM Engineer
John SISK & SONS LTD
2019.09 - 2020.03
- SCCM Current Branch experience, Knowledge and troubleshooting of OS Deployment Task Sequences, Deploying Windows 10 using SCCM, Troubleshooting Windows 10, VPN setup and configuration, McAfee BitLocker device encryption, EUC Support to help 2/3rd line support in preparing/batching/scheduling migrations, Windows10 migration includes: upgrade from Windows7/folder redirect to network share for 'MyDocuments', to Windows10/Onedrive for 'Documents' Onedrive, and introduction of Office365 for F1 and E3 licensed users, Backup & Restore SQL databases, Skype for business & Ms Teams rollout, Configuration of Citrix gateway, Parallels client and FortiClient VPN, Installing and configuring software's e.g
- AutoCad, CostX, BuildSoft Global Estimating, Experience resolving post migration issues, and preparing and submitting migrations batches via SCCM, Laptop refresh over 4000 devices
2nd/3rd Line Support
Api Group
2019.04 - 2019.09
- MS Intune Windows 10 deployment and support, Mac Support / Installing software / Data backup, Active directory administration, Skype for business support to over 1000 users, SharePoint, Teams, Yammer, OneDrive office365 migration/troubleshooting, Exchange, Printer setup and configuration, Hardware fix, software deployment, troubleshooting, Remote support, VPN setup and configuration, Backup Veeam and Network drives, Ticket management Spiceworks, Patching, VMWare workstation 15, SCCM - Application packaging, Laptop Refresh Project, Dell Laptop & Devices Environment
3rd Line Support Engineer
Cygnet Hospital
2018.09 - 2019.02
- Windows 10 deployment and support, Active directory administration, SharePoint, skype for business, office365, exchange, Printer setup and configuration, Hardware fix, software deployment, troubleshooting, Remote support, Ticket management, VPN setup and configuration, Server room patching
2nd Line Support
Freshfields (Law firm)
2018.05 - 2018.08
- Managing Exchange, Citrix, Active Directory & Cisco Unified Communication Manager, Supporting Law firm Software packages DMS, File Site, Desk Site, Upgrading devices from Win 7 to 10 environments, Supporting\troubleshooting SharePoint, Skype for business, office365, OneDrive, Yammer, Server 2012 & 2016 administration, Reimaging windows and installing software using SCCM, Printer configuration, VMWare workstation, iManage, Intapp Time and Elite 3E, UEM client install, configure, troubleshoot, RSA token install, configure, troubleshoot, Documentation, escalation to relevant teams
2nd Line Support Analyst
Network Rail
2017.12 - 2018.05
- Managing Exchange, Citrix, Active Directory & Cisco Unified Communication Manager, Rolling out Win 10 & providing support on Windows 7 & 10, MS Office 2010, 2013 & 2016, Skype for business, Providing support via remote, over the phone and face to face, Server 2012 & 2016 administration, Windows Deployment Server, VPN configuration, Setting up and diagnosing Avaya IP phones, Point of escalation from 1st line when needed, Update Intranet & update guides for users (Technical and non-technical documents), Hardware build and configuration (Lenovo, Toshiba, HP & MacBook), Patching and Server upgrades, Yammer user administration, troubleshooting, Setting up and troubleshooting users on OneDrive, Supporting over 4000 users
Windows 10 Deployment Field Engineer
Tynan Electrical Ltd (SCREWFIX)
2017.06 - 2017.09
- Providing 2nd line support to over 500 users and dealing with up to 30 issues per day, Providing support on Windows 7 & 10, MS Office 2010, 2013 & 2016 and Active Directory, Providing support via remote, over the phone and face to face, Installing security updates, Configuring IP addresses, Configuring Printers adding to network, Force group policies in CMD, Installing LANDesk certificates/ Run LANDesk Inventory Scan, Provide excellent customer service, Tools used (AC 2012 & SCCM), MS stack environment, Laptop\Desktop refresh, Server upgrades (Script based), Installing, configuring and troubleshooting Avaya IP phones, Setting up users on OneDrive, Upgrading machines to windows 10 over 60 stores & offices across the UK
3rd Line Support Engineer
PPG Industries
2017.02 - 2017.05
- Providing support on Windows 7 & 10, MS Office 2010, 2013 & 2016, Active Directory & BYOD, Mac Support / Installing software, Reimaging windows 7/10, Setting up printers, configuration and troubleshooting, SCCM Application packing and security patching, Installing, configuring and troubleshooting Avaya IP phones, Supporting over 1500 users via remote assistance, over the phone and face to face, Educating users and providing exceptional customer service
Broadband Field Engineer
Qube GB Engineering
2015.08 - 2017.01
- Providing face to face support, Installing and Configuring Routers/Set top boxes, Troubleshooting 1st and 2nd line support/ updating firmware's on routers/STB, Installing Rj11, Rj45 and coaxial cables, Running data extensions within the residential premises, Provide excellent customer service
Desktop Support
Cerco IT Ltd
2015.07 - 2015.12
- Face to face, Installing and configuring IT systems in retail, Patching and configuring servers (script based), Troubleshooting and testing IT equipment, Installing and configuring Printers, Office 365 migration
IT Support Engineer
Cyber Computers
2014.10 - 2015.03
- Providing customer service through face to face, telephone or emails, Windows 7 roll out, Windows Upgrade, Active Directory, Trouble shooting Windows 7, Backing up data and building new machines
Education
BSc Business Computing with IT -
2011.09 - 2015.07
Timeline
2nd Line Support - CentioIT LTD
2024.02 - 2024.11
2nd Line Support - GreenSafe IT (Volvo)
2024.01 - 2024.01
2nd Line Support - Franchise Brands plc
2023.03 - 2023.11
2nd/3rd Line Support - Morrisons PLC
2022.07 - 2023.02
2nd Line Support - Citation
2022.03 - 2022.06
Information Systems Support Analyst - Leeds Bradford Airport
2021.10 - 2022.01
2nd Line Support - Manchester City Council
2021.08 - 2021.09
Infrastructure Engineer - Mach Recruitment
2020.10 - 2021.08
2nd Line Support - ONR
2020.08 - 2020.09
2nd Line Support - API Group
2020.04 - 2020.07
Windows 10 Deployment Engineer - Citation LTD
2020.03 - 2020.04
2nd/3rd Windows 10 SCCM Engineer - John SISK & SONS LTD
2019.09 - 2020.03
2nd/3rd Line Support - Api Group
2019.04 - 2019.09
3rd Line Support Engineer - Cygnet Hospital
2018.09 - 2019.02
2nd Line Support - Freshfields (Law firm)
2018.05 - 2018.08
2nd Line Support Analyst - Network Rail
2017.12 - 2018.05
Windows 10 Deployment Field Engineer - Tynan Electrical Ltd (SCREWFIX)
2017.06 - 2017.09
3rd Line Support Engineer - PPG Industries
2017.02 - 2017.05
Broadband Field Engineer - Qube GB Engineering
2015.08 - 2017.01
Desktop Support - Cerco IT Ltd
2015.07 - 2015.12
IT Support Engineer - Cyber Computers
2014.10 - 2015.03
University of Salford - BSc Business Computing with IT,
2011.09 - 2015.07