Summary
Overview
Work History
Education
Skills
Languages
Timeline
Waitress

Morven Dougall

Biggar

Summary

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Also an energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work History

Waitress

Carmichael Bistro Tearoom
Biggar, South Lanarkshire
08.2019 - Current
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences.
  • Regularly communicated with kitchen staff to maintain smooth front of house operations, minimising potential service delays.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.

Music Workshop Assistant

Limelight Music
Biggar, South Lanarkshire
05.2022 - 06.2023
  • Tailored Workshop delivery to cater to complex behaviours and additional support needs.
  • Encouraged young people to reach full potential throughout workshops.
  • Adapted communication to enhance understanding of ASN pupils.
  • Encourage speech and interaction with young people with high support needs.
  • Assisting workshop leader with delivering sessions, by leading warm ups as preparation for music workshop activities.
  • leading song writing and singing workshops to encourage young people to use life experiences as a basis for writing lyrics.
  • Talked and actively listened to young people to involve them in the session.

Drama Workshop Leader

Corn Exchange Young Performers
Biggar, South Lanarkshire
07.2019 - 06.2023
  • Increased accessibility to training workshops and materials by catering to specific requests.
  • Worked with children to facilitate their needs and ensure they were in a comfortable and welcoming environment.
  • Adapted session delivery to meet specific needs of professional learners within different environments.
  • Maintained rigorous safeguarding procedures for continued child safety and wellbeing.
  • Provided creative, fun arts and design projects to develop self-expression.
  • Created safe and stimulating outdoor learning environments.
  • Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.

Education

Biggar High School
South Lanarkshire
08.2017 - 06.2023

Skills

  • Food hygiene
  • Food and beverage service
  • Hospitality expertise
  • Special dietary requirements
  • Strong communication
  • Food safety understanding
  • Verbal communication
  • Barista experience
  • Table serving
  • Creative expertise
  • Guitar expertise
  • Mixing skills

Languages

English
Fluent

Timeline

Music Workshop Assistant

Limelight Music
05.2022 - 06.2023

Waitress

Carmichael Bistro Tearoom
08.2019 - Current

Drama Workshop Leader

Corn Exchange Young Performers
07.2019 - 06.2023

Biggar High School
08.2017 - 06.2023

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Morven Dougall