IT Skills
Mortimer Pearson
Summary
Customer & Stock Assistant, RNLI Crew Member and Sergeant in the Army Cadet Force who has a history of thriving in high-pressure environments. I'm known for my quick thinking, adaptability, and effective communication, demonstrated through successful teamwork, problem-solving, and leadership in critical situations, as well as logistical skills. Enhanced interpersonal skills through diverse roles as well as strong confidence and communication abilities from working with customers. I am empathetic and drive to make a positive impact on individuals and communities.
Overview
8
8
years of professional experience
Work History
Onboard Customer Service Assistant
Thames Clipper
08.2024 - Current
Customer & Stock Assistant
John Lewis & Partners
08.2023 - 09.2024
- Answered customer questions wholeheartedly and provided detailed and personalized product information.
- Helped customers find the right type of desired product to suit individual needs.
- Fill up and replenishment of stock room and shop floor, before, during and after store opening hours hours.
- Worked in a team to transport stock including food items, alcohol, china, glass and small & large electrical items.
- Operated manual pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Prepare and set up display tables.
- Dealt with multiple, simultaneous requests in the most efficient manner.
Sergeant in the Army Cadet Force (volunteer)
02.2018 - 04.2024
- As a Sergeant in the Army Cadet Force, I successfully managed the cadet shop, handling all aspects of sales and monetary transactions. This experience greatly enhanced my interpersonal skills and communication abilities, as I interacted with a diverse range of individuals.
- Additionally, my responsibilities during fieldcraft exercises demanded the ability to make rapid decisions under intense pressure. Furthermore, leading drill lessons required clear and concise communication to ensure effective instruction.
- This multifaceted role further equipped me with valuable teamwork skills, enabling me to overcome challenges that once seemed insurmountable and develop effective problem-solving capabilities within a real-world environment.
- Furthermore I have received the Deputy Lord Lieutenant award and Jubilee Sailing Trust for outstanding achievement.
RNLI Crew Member (volunteer)
11.2021 - 01.2024
- As an RNLI crew member, I consistently demonstrated the ability to think quickly and effectively in highly stressful situations, while seamlessly adapting to work with a new team on every shift.
- Through this role, I honed my skills in collaboration, actively supporting and communicating with my teammates during critical moments when people required immediate assistance or comfort.
Education
GCSE -
Saint Cecilia's CofE Secondary School
London 09.2016 - 07.2021
A-Level -
Saint Cecilia's Sixth Form
London 09.2021 - 06.2023
Bachelor of Science - Mathematics
Brunel University
London 04.2001 -
Skills
- Dependable and Responsible
Teamwork and Collaboration
Active listening and communication
People skills
First Aid - Emergency First Aid at Work
Software
MS Excel
MS Word
Accomplishments
- Enhanced communication and leadership skills through active participation in the prestigious Gold, Silver, and Bronze DofE programs.
- Prefect - As a Prefect in Sixth Form, successfully spearheaded fundraising events to generate funds for our prom and support the charity Young Minds. Developed strong communication skills while collaborating with the prefect team.
- Buddy mentor - Demonstrated empathy and provided invaluable support to younger students as a Buddy Mentor, offering guidance and assistance in managing anxiety.
- House Captain - Exhibited confidence and effective public speaking abilities as a House Captain. Organized and delivered monthly house assemblies, honing my skills in addressing large groups of unfamiliar individuals.
- Charity Captain - Proactively served as Charity Captain, coming up with innovative fundraising ideas such as school fate hampers and coordinating successful bake sales. Gained valuable experience in persuasive selling techniques and effectively engaging customers.
- Mentor Rep - As a Mentor Rep, served as the voice of my mentor group, effectively communicating their needs and concerns to facilitate a supportive environment.
Positions held in Sixth Form include:
Positions held in Secondary School:
Timeline
Onboard Customer Service Assistant
Thames Clipper
08.2024 - Current
Customer & Stock Assistant
John Lewis & Partners
08.2023 - 09.2024
RNLI Crew Member (volunteer)
11.2021 - 01.2024
A-Level -
Saint Cecilia's Sixth Form
09.2021 - 06.2023
Sergeant in the Army Cadet Force (volunteer)
02.2018 - 04.2024
GCSE -
Saint Cecilia's CofE Secondary School
09.2016 - 07.2021
Bachelor of Science - Mathematics
Brunel University
04.2001 -