Summary
Overview
Work History
Education
Skills
Software
Accomplishments
Timeline
Generic

Mortimer Pearson

Summary

Customer & Stock Assistant, RNLI Crew Member and Sergeant in the Army Cadet Force who has a history of thriving in high-pressure environments. I'm known for my quick thinking, adaptability, and effective communication, demonstrated through successful teamwork, problem-solving, and leadership in critical situations, as well as logistical skills. Enhanced interpersonal skills through diverse roles as well as strong confidence and communication abilities from working with customers. I am empathetic and drive to make a positive impact on individuals and communities.

Overview

8
8
years of professional experience

Work History

Onboard Customer Service Assistant

Thames Clipper
08.2024 - Current

Customer & Stock Assistant

John Lewis & Partners
08.2023 - 09.2024
  • Answered customer questions wholeheartedly and provided detailed and personalized product information.
  • Helped customers find the right type of desired product to suit individual needs.
  • Fill up and replenishment of stock room and shop floor, before, during and after store opening hours hours.
  • Worked in a team to transport stock including food items, alcohol, china, glass and small & large electrical items.
  • Operated manual pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Prepare and set up display tables.
  • Dealt with multiple, simultaneous requests in the most efficient manner.

Sergeant in the Army Cadet Force (volunteer)

02.2018 - 04.2024
  • As a Sergeant in the Army Cadet Force, I successfully managed the cadet shop, handling all aspects of sales and monetary transactions. This experience greatly enhanced my interpersonal skills and communication abilities, as I interacted with a diverse range of individuals.
  • Additionally, my responsibilities during fieldcraft exercises demanded the ability to make rapid decisions under intense pressure. Furthermore, leading drill lessons required clear and concise communication to ensure effective instruction.
  • This multifaceted role further equipped me with valuable teamwork skills, enabling me to overcome challenges that once seemed insurmountable and develop effective problem-solving capabilities within a real-world environment.
  • Furthermore I have received the Deputy Lord Lieutenant award and Jubilee Sailing Trust for outstanding achievement.

RNLI Crew Member (volunteer)

11.2021 - 01.2024
  • As an RNLI crew member, I consistently demonstrated the ability to think quickly and effectively in highly stressful situations, while seamlessly adapting to work with a new team on every shift.
  • Through this role, I honed my skills in collaboration, actively supporting and communicating with my teammates during critical moments when people required immediate assistance or comfort.

Education

GCSE -

Saint Cecilia's CofE Secondary School
London
09.2016 - 07.2021

A-Level -

Saint Cecilia's Sixth Form
London
09.2021 - 06.2023

Bachelor of Science - Mathematics

Brunel University
London
04.2001 -

Skills

    Dependable and Responsible

Teamwork and Collaboration

Active listening and communication

People skills

First Aid - Emergency First Aid at Work

Software

IT Skills

MS Excel

MS Word

Accomplishments

  • Enhanced communication and leadership skills through active participation in the prestigious Gold, Silver, and Bronze DofE programs.

  • Positions held in Sixth Form include:

  • Prefect - As a Prefect in Sixth Form, successfully spearheaded fundraising events to generate funds for our prom and support the charity Young Minds. Developed strong communication skills while collaborating with the prefect team.
  • Buddy mentor - Demonstrated empathy and provided invaluable support to younger students as a Buddy Mentor, offering guidance and assistance in managing anxiety.

  • Positions held in Secondary School:

  • House Captain - Exhibited confidence and effective public speaking abilities as a House Captain. Organized and delivered monthly house assemblies, honing my skills in addressing large groups of unfamiliar individuals.
  • Charity Captain - Proactively served as Charity Captain, coming up with innovative fundraising ideas such as school fate hampers and coordinating successful bake sales. Gained valuable experience in persuasive selling techniques and effectively engaging customers.
  • Mentor Rep - As a Mentor Rep, served as the voice of my mentor group, effectively communicating their needs and concerns to facilitate a supportive environment.

Timeline

Onboard Customer Service Assistant

Thames Clipper
08.2024 - Current

Customer & Stock Assistant

John Lewis & Partners
08.2023 - 09.2024

RNLI Crew Member (volunteer)

11.2021 - 01.2024

A-Level -

Saint Cecilia's Sixth Form
09.2021 - 06.2023

Sergeant in the Army Cadet Force (volunteer)

02.2018 - 04.2024

GCSE -

Saint Cecilia's CofE Secondary School
09.2016 - 07.2021

Bachelor of Science - Mathematics

Brunel University
04.2001 -
Mortimer Pearson