Summary
Overview
Work history
Education
Skills
ADDITIONAL INFO
Timeline
Generic

HARVEY LODGE

LONDON

Summary

Dedicated professional with a strong foundation in customer service and leadership, complemented by expertise in food management. Able to demonstrate exceptional communication and conflict management skills, ensuring effective team collaboration and high-quality service delivery. With adaptability to shift work, maintaining high concentration levels, and attention to detail and committed to leveraging these skills to drive organisational success and enhance customer satisfaction.

Overview

2
2
years of professional experience

Work history

ONBOARD CUSTOMER SERVICE ASSISTANT

AVANTI WEST COAST
London Euston
2024.02 - 2026.03
  • Follow railway safety procedures and operational instructions while working onboard.
  • Supported onboard teams in product sales, contributing to increased company profits.
  • Assisted in the training of new staff members, ensuring consistency in service delivery.
  • Delivered exceptional service in 1st class, guaranteeing passengers the highest quality experience.
  • Assisted all Catering, Train Managers & Driver colleagues in addressing issues or emergencies onboard, promoting calm and effective resolutions.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Delivered accurate public address announcements on board-contributing to passenger comfort and convenience.

CLEANER/RUNNER

PIZZA EXPRESS
Croydon
2023.10 - 2024.02
  • Cultivated expertise in managing, mixing, and utilizing cleaning products, including highly concentrated chemicals.
  • Streamlined organisation, storage, and rotation of delivered products to ensure freshness for customers.
  • Supported the manager in monitoring stock levels to maintain adequate product availability.
  • Performed thorough cleaning of all restaurant equipment, including cutlery, plates, and a comprehensive deep clean of the entire restaurant and kitchen apparatus.
  • Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.

Education

LEVEL 3 DIPLOMA - TRAVEL & TOURISM

JOHN RUSKIN COLLEGE
London

GCSE -

OASIS ACADEMY SHIRLEY PARK
London

Skills

  • Customer Service
  • Leadership
  • Food Management
  • Team Worker
  • Communication
  • Conflict Management
  • Adaptable to shift work
  • High concentration levels
  • Attention to Detail

ADDITIONAL INFO

  • DRIVING LICENCE - AUTO
  • GENDER - MALE
  • DATE OF BIRTH - 2005-08-17
  • PLACE OF BIRTH - LONDON
  • NATIONALITY - BRITISH

Timeline

ONBOARD CUSTOMER SERVICE ASSISTANT

AVANTI WEST COAST
2024.02 - 2026.03

CLEANER/RUNNER

PIZZA EXPRESS
2023.10 - 2024.02

LEVEL 3 DIPLOMA - TRAVEL & TOURISM

JOHN RUSKIN COLLEGE

GCSE -

OASIS ACADEMY SHIRLEY PARK

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HARVEY LODGE