Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
Generic
DEVASIACHAN BENNY

DEVASIACHAN BENNY

London,United Kingdom

Summary

To seek and maintain a full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organisational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work history

Onboard Customer Service Assistant

Uber Boat by Thames Clippers
London, United Kingdom
05.2023 - Current
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Maintained spotlessly clean sales floors, organising merchandise for visually appealing displays.
  • Managed emergency response actions following established procedures for evacuation and passenger safety.
  • Served foods and beverages based on passenger locations and ticket tiers.
  • Attended training in customer service, conflict resolution tactics and safety procedures to remain updated with new requirements and procedures.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.

Creative Writer

exObjects by Artificial Silk
Leek, Staffordshire
03.2022 - Current
  • Creative writing series published at exObjects by Artificial Silks website.
  • Sadabahar: Evergreen Leek was launched at Leek, Staffordshire part- funded by UK Shared Prosperity Fund.


Customer Care

Luma Restaurant
London, United Kingdom
11.2021 - 06.2023
  • Awarded Employee of the Month Jan 2023
  • Your hard work, positive behaviour and commitment to our customers are brilliant. Keep up the great work Benny" Business Manager.
  • Offered prompt solutions to maintain customer satisfaction.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Kept abreast with latest product developments to inform customers.
  • Coached and trained team members to increase productivity and growth.

Student Ambassador

Goldsmiths, University of London
London, United Kingdom
03.2022 - 09.2022
  • Created social media content for the Study_UK campaign by British Council.
  • Chronicled student experiences by writing blogs and taking videos to post on the university website.
  • Facilitated online forums to keep open communications with international students.


Production Unit Manager

Kavalath Rubber Nursery
Kottayam, India
08.2018 - 08.2021
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed empowering employee culture focused on equipping staff to independently meet customer needs.
  • Implemented process-improvement initiatives within department resulting in reduced operating costs.
  • Encouraged all employees within department to present positive, exemplary image to customers.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Enforced first-class workmanship among staff for successful delivery of targets.
  • Maintained high professional standards by monitoring staff performance and conducting annual appraisals.

Education

MA - Tourism and Cultural Policy

Goldsmiths, University of London
08.2021 - 09.2022

MA - History

Indira Gandhi National Open University

BA - Vocational History (Archaeology & Museology)

St Thomas College
India
07.2015 - 03.2018

Skills

  • Key stakeholder relationship building
  • Customer relations
  • Research
  • Teambuilding
  • Excellent Communication
  • Teamwork and Collaboration
  • Business Development
  • Strategic planning
  • Staff Management
  • Self-Motivated
  • Customer retention

Additional Information

  • Awarded Creative Economy Scholarship by British Council.

Timeline

Onboard Customer Service Assistant

Uber Boat by Thames Clippers
05.2023 - Current

Student Ambassador

Goldsmiths, University of London
03.2022 - 09.2022

Creative Writer

exObjects by Artificial Silk
03.2022 - Current

Customer Care

Luma Restaurant
11.2021 - 06.2023

MA - Tourism and Cultural Policy

Goldsmiths, University of London
08.2021 - 09.2022

Production Unit Manager

Kavalath Rubber Nursery
08.2018 - 08.2021

BA - Vocational History (Archaeology & Museology)

St Thomas College
07.2015 - 03.2018

MA - History

Indira Gandhi National Open University
DEVASIACHAN BENNY