Mortadah Jaballah

• Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
• Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
• Provided assistance during fire safety checks, improving overall workplace safety.
• Conducted briefings prior to events for efficient execution of duties.
• Implemented security procedures for improved entrance flow management.
• Handled complaints effectively, resulting in satisfied customers.
• Provided exceptional customer service, creating welcoming environment for guests.
• Coordinated staff schedules, guaranteeing optimal coverage during peak hours.
• Checked identification documents to abide by licensing laws.
• Followed company protocol strictly whilst dealing with incidents at the door.

• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Oversaw database to maintain updated records and accuracy.

Maintaining employee records (soft and hard copies) Updating HR databases exempleg ( new hires, separations, vacation and sick leaves) Assisting in payroll preparation by providing relevant data, like absences, bonus and leaves.

Managed basic transactions including deposits and loan payments, verifying cash and cashing checks within limits Executed 30+ weekly cashier's checks, money orders, and savings bonds

Issued official checks, cash advances, and term deposits

days per week

• Provided customer service through product knowledge, issue resolution.