Morgan Parr
Grantham,Lincolnshire
Summary
I am a motivated, passionate, and optimistic individual with a desire to be at the heart of teams and projects I contribute to. I am methodical, detail-oriented, and analytical, with a desire to streamline systems to best support the task at hand. I am strongest in a customer field, where I thrive on building professional relationships. I am committed to learning, and treat every new day as a chance to better myself and encourage others to grow and achieve.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
FORS Administrator
Total Compliance
Grantham, Lincolnshire
03.2025 - Current
- Completing FORS audits for external transport companies.
- Reviewing, assessing, and organising data for accurate reporting. Attending regular CPD sessions to grow in knowledge about the industry, resulting in further qualifications as an Advanced FORS Practitioner and OLAT certificate holder.
- Writing monthly toolbox talks to keep drivers and managers up to date with current legislation and best practice.
- Reselling and managing transport management software, including The Driver Handbook and CONVEY.
- Conducting cycle training, coaching HGV drivers to achieve their Safe Urban Driving certification.
Road Safety Assistant
Via East Midlands Ltd
Bilsthorpe, Nottinghamshire
09.2022 - 03.2025
- Coordinating the organisation and execution of Bikeability training within schools in Nottinghamshire.
- Routinely maintaining high levels of customer service to ensure satisfaction from all parties, including front-line staff, trainees, schools, and the general public.
- Liaising availability between school staff and Bikeability trainers, and managing bookings to create advantageous and practicable timetables.
- Ensuring that training is bespoke for individual groups, including but not limited to manual handling and delivery of bicycles and other equipment across the county.
- Regularly engaging in coaching Bikeability, ensuring best practice is incorporated into my personal delivery consistently.
- Handling data in order to contribute to applications for Bikeability funding through DfT.
Crew Trainer
McDonald's UK
Ollerton, Nottinghamshire
08.2021 - 09.2022
- Providing one-to-one training, ensuring competence and success amongst both new starters and long-standing team members.
- Completing online training to champion safe and legal practice for food safety and general hygiene.
- Delivering customer service in a fast-paced, changeable environment calmly and efficiently, and always supporting team harmony.
- Demonstrating flexibility with my personal schedule, prioritising the customer and business as far as I can.
Education
NVQ Level 3 - Customer Service
Highfields Apprentinceships
Remote 10.2022 - 01.2024
NVQ Level 2 - Accounting and Business
Vision West Nottinghamshire College
Mansfield, Nottinghamshire 09.2019 - 06.2020
GCSEs - Several, including English and Mathematics, at Grade 6 - 9
Dukeries Academy
Ollerton, Nottinghamshire 09.2014 - 07.2019
Skills
- Microsoft office suite proficiency
- Communication, including excellent telephone and written etiquette
- Data management and record keeping
- Document formatting, including policies and contracts
- Coaching and team management
- Working with vulnerable groups, including children and SEND
- Manual handling and commercial driving
- Proactive continuous professional development
Certification
- Operator Licence Awareness Training
- Advanced FORS Practitioner
- 1st 4 Sport certificate
- Current enhanced DBS
Timeline
FORS Administrator
Total Compliance
03.2025 - Current
NVQ Level 3 - Customer Service
Highfields Apprentinceships
10.2022 - 01.2024
Road Safety Assistant
Via East Midlands Ltd
09.2022 - 03.2025
Crew Trainer
McDonald's UK
08.2021 - 09.2022
NVQ Level 2 - Accounting and Business
Vision West Nottinghamshire College
09.2019 - 06.2020
GCSEs - Several, including English and Mathematics, at Grade 6 - 9
Dukeries Academy
09.2014 - 07.2019