Annette Arnold

Inspection Support Administrator

Ofsted

Nottingham, Nottinghamshire

12.2011 - Current

Provided comprehensive administrative support to Inspectors, ensuring smooth daily operations.
Resolved minor technical issues swiftly avoiding unnecessary delays.
Compiled essential data into useful spreadsheets enhancing overall understanding of business performance..
Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
Oversaw database to maintain updated records and accuracy.
Collaborated with different departments to maintain positive rapport and smooth workflow.
Completed duties to deliver on targets with accuracy and efficiency.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Carried out day-to-day duties accurately and efficiently.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Successfully delivered on tasks within tight deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Consistently arrived at work on time and ready to start immediately.
Offered friendly, efficient customer service and handled challenging situations with ease.
Used Microsoft Word and other software tools to create documents and clear communications.
Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Delivered exceptional customer service by proactively listening to concerns and answering questions.
Oversaw daily operations to achieve high productivity levels.