Morgan Callow

· Organised and led family-focused events, fostering connections for socially isolated prisoners through family days and interaction afternoons.

· Hosted family forums via Microsoft Teams, facilitating communication and support for family members to address concerns and seek guidance.

· Provided one-to-one support to prisoners, enhancing family contact and emotional well-being.

· Planned and facilitated weekend activities for children visiting the prison.

· Collected monthly data and submitted KPI reports to monitor service delivery and performance.

· Handled telephone and email enquiries from patients, ensuring timely and professional responses.

· Coordinated booking of new antenatal patients by liaising with midwives to establish required level of care.

· Ordered and managed patient notes to support the smooth running of clinics and appointments.

· Executed cashing-up processes for gynaecology and antenatal clinics following receipt of consultant outcomes.

• Helped customers by knowledgeably answering enquiries regarding product placement, details and availability.
• Addressed customer service enquires quickly and accurately.
• Successfully managed customer issues with effective and efficient solutions.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Helped customers feel valued and appreciated by going the extra mile to answer questions.

• Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
• Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
• Offered emotional support and companionship, reducing feelings of isolation among clients.
• Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
• Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.