- Dog walking
- Craft activities
- Resistance and weight training
- Baking
- Reading especially historical novels
- Home renovation
Jenny Drake-Brockman
Witney ,Oxfordshire
Summary
Experienced Family Worker skilled in family liaison, safeguarding, risk assessment, and behaviour management. Provides targeted support to enhance student focus and well-being while fostering open communication with families and colleagues. Collaborates with stakeholders to devise tailored strategies that promote positive outcomes. Committed to continuous improvement and effective problem-solving to support children and families through practical guidance and trust-building.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Specialist Family Worker
Oxfordshire County Council
Oxford , Oxfordshire
10.2014 - Current
- Developed age-appropriate learning and socialisation to build communication and sharing.
- Worked with parents to support progress toward educational or behavioural goals.
- Spotted behavioural or developmental concerns and communicated with parents for support.
- Monitored and recorded progress and interests for tailored future support.
- Supervised children’s play activities to protect safety and emotional wellbeing.
- Adhered to safeguarding procedures to keep assigned children protected.
- Used patience to build trust and maintain a welcoming play space.
- Enforced basic rules and regulations to prevent misconduct and maintain discipline.
- Handled customer complaints using calm, clear communication and practical problem-solving steps.
- Resolved customer queries by communicating clearly and providing step-by-step guidance.
- Analyzed information to identify issues and propose workable solutions to problems.
- Monitored service delivery and intervened proactively to correct problems.
- Assumed additional responsibilities during peak times to support team efficiency and maintain service quality.
- Trained and mentored employees, enhancing team skills and contributing to improved outcomes.
- Designed and presented team-building activities to improve collaboration and strengthen daily working relationships.
- Planned and coordinated workstreams to maintain schedules consistently and on time.
- Prepared written communications documents and reports for ongoing business needs.
- Developed meeting communications and shared information for structured, effective discussions.
- Implemented regulatory standards policies supporting safe working conditions across operations.
- Oversaw compliance with regulatory standards, mitigating risks and safeguarding organisational reputation.
- Championed diversity and inclusion to create a more welcoming workplace.
- Conducted risk assessments for projects and applied robust mitigation strategies.
- Presented findings and strategies to stakeholders for goal alignment.
- Controlled computer access to ensure confidentiality of customer data to maintain customer information confidentiality.
- Established business contracts by drafting and finalising agreements, obtained signatures and processed paperwork.
- Applied industry trend knowledge to identify relevant process improvement opportunities effectively.
- Demonstrated focus on achieving required results and improving daily operations.
- Monitored fulfilment of contractual obligations by both parties.
- Established business contracts by drafting and finalising agreements, obtained signatures and processed paperwork.
- Applied industry trend knowledge to identify relevant process improvement opportunities effectively.
- Demonstrated focus on achieving required results and improving daily operations.
- Monitored fulfilment of contractual obligations by both parties.
Special Needs Teaching Assistant
Oxfordshire County Council
Oxford , Oxfordshire
09.2006 - 09.2014
- Assisted pupils with special educational needs, enabling equal access to learning resources and opportunities.
- Provided one-to-one support to pupils requiring additional help, enhancing their learning outcomes.
- Assisted in adapting classroom environments to be more sensory-friendly for students with sensory processing issues.
- Implemented behaviour management techniques to create a safe and productive learning environment.
- Maintained student safety inside and outside classrooms in line with school safeguarding policies.
- Promoted positive behaviour through the implementation of reward systems tailored to individual needs.
- Established positive relationships with students, leading by example and responding appropriately to classroom needs.
- Offered emotional support and guidance to pupils, fostering resilience and well-being.
- Adapted teaching materials to meet the specific needs of individuals, fostering inclusive education.
- Developed and implemented behavioural management strategies, creating a positive learning environment.
- Facilitated pupil participation and interaction, fostering a supportive classroom community.
- Coordinated with teachers to identify pupils' areas of strength and difficulty, facilitating targeted interventions.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Informed parents and caregivers of child's progress, key achievements and areas of concern.
- Engaged with parents and guardians regarding pupil progress and areas for improvement, strengthening home-school partnerships.
- Collaborated with multidisciplinary teams to support pupil welfare and academic success.
- Supplied teachers with detailed and regular feedback on pupils' achievement, progress and problems.
- Coordinated organisation and distribution of learning materials, homework, textbooks and classroom supplies.
- Contributed to the organisation of school events and activities, enriching the school community experience.
- Administered tests to assess student understanding and knowledge retention. Invigilated exams and marked pupils' work.
- Engaged with parents and guardians regarding pupil progress and areas for improvement, strengthening home-school partnerships.
- Supervised student projects, facilitating progress and encouraging deeper learning through application.
- Encouraged students to ask challenging questions and thoroughly examine subject material.
Education
CPD - Therapy
SandStory Therapy Training
2026
MA Certificate - Therapeutic Play Post Graduate Certificate
Leeds Beckett University
Leeds2020
Bachelor of Science - Criminology and Psychology
The Open University
2015
Skills
- Safeguarding procedures
- Child protection
- SEN support
- Behaviour management
- Risk assessment
- Case recording
- Effective communication
- Family liaison
- Problem-solving
- Team collaboration
- Team leadership and motivation
- Analytical and critical thinking
Certification
- PTUK Certificate In Therapeutic Play
- Certified SandStory Therapist
- Full, clean driving Licence and business insurance.
Interests
Timeline
Specialist Family Worker
Oxfordshire County Council
10.2014 - Current
Special Needs Teaching Assistant
Oxfordshire County Council
09.2006 - 09.2014
CPD - Therapy
SandStory Therapy Training
MA Certificate - Therapeutic Play Post Graduate Certificate
Leeds Beckett University
Bachelor of Science - Criminology and Psychology
The Open University