DAISY BILL
Northampton,United Kingdom
Summary
Dedicated professional with expertise in mental health support and case management. Proficient in research methodologies, time-management, and problem-solving. Demonstrates strong communication and analytical skills, with a focus on empathetic listening and confidentiality maintenance. Skilled in conducting risk assessments, safeguarding procedures, and establishing boundaries. Experienced in multi-agency work coordination, trauma recovery facilitation, and referrals and signposting. Committed to resilience under pressure and facilitating comprehensive mental health care solutions.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work history
Domestic Abuse Family Specialist
eve
Northampton, Northamptonshire
09.2024 - Current
- Manage up to seven caseloads of either single women or family living in our refuge
- Support women and families with practical guidance such as housing and emotional support to help overcome their trauma of domestic abuse
- Work with diverse professionals to create effective safety strategies for complex situations
- Complete regular training and supervision workshops to enhance service user support
- Provide empathetic support to individuals, validating their emotions and personal experiences of trauma
- Create targeted support programmes based on client interviews and assessments.
- Observe progress of service users, addressing concerns to maintain effective outcomes
- Promote positive coping strategies like mindfulness and expressive arts therapies for clients' recovery
- Facilitate the Stay Free workshop for domestic abuse victims
RECEPTION SUPERVISOR
Hilton
Northampton
05.2022 - 09.2024
- Played key role in managing front desk operations at Hilton Hotels
- Supervised reception team while delivering training and performance evaluations
- Provided exceptional guest service by addressing inquiries, complaints, and requests professionally
- Coordinated daily check-ins, check-outs and billing procedures
- Oversaw work schedules and compiled operational and guest feedback reports
- Ensured smooth operations by managing cross-department coordination and maintaining clear communication with teams
- Ensuring compliance with Hilton policies and maintaining a safe environment for guests and staff
- Demonstrated strong leadership while supervising teams to enhance hotel operations and customer satisfaction
VICTIM SERVICES COORDINATOR
Citizens Advice
Northampton
10.2021 - 05.2024
- As a Victim Services Volunteer, I played a crucial role in providing emotional support, practical assistance, and resource information to individuals affected by crime and trauma
- My responsibilities include offering empathetic listening, immediate crisis intervention, and practical help such as completing forms, making phone calls, and arranging transportation to appointments or court hearings
- Referred victims to suitable community resources and services effectively
- Developed safety plans and provided ongoing support while maintaining confidentiality
- Demonstrated empathy and cultural sensitivity through communication and active listening skills
- Provided crucial support to individuals during challenging times
Education
BACHELOR OF SCIENCE - Psychology with Criminology
De Montfort University
Skills
- Research Methodologies
- Time-Management
- Problem Solving
- Communication
- Analytical Skills
- Mental health support
- Risk Assessments
- Empathetic listening
- Confidentiality maintenance
- Resilience under pressure
- Safeguarding procedures
- Boundaries establishment
- Multi-agency work coordination
- Trauma recovery facilitation
- Case Management
- Referrals and signposting
Certification
First class degree in Psychology with Criminology (BPS accredited)
References
References available upon request.
Timeline
Domestic Abuse Family Specialist
eve
09.2024 - Current
RECEPTION SUPERVISOR
Hilton
05.2022 - 09.2024
VICTIM SERVICES COORDINATOR
Citizens Advice
10.2021 - 05.2024
BACHELOR OF SCIENCE - Psychology with Criminology
De Montfort University
Similar Profiles
Chloe HernandezChloe Hernandez
So Eve’s Hair Studio at EveSo Eve’s Hair Studio at Eve
Daniel OxleyDaniel Oxley
Company Director at Eve Fashion LTDCompany Director at Eve Fashion LTD
Rusz MarkRusz Mark
Supply Chain Manager at EVE Power Hungary Zrt.Supply Chain Manager at EVE Power Hungary Zrt.
Jonathan HillyerJonathan Hillyer
SALES DIRECTOR at Randa UK LtdSALES DIRECTOR at Randa UK Ltd
Neethu DasanNeethu Dasan
Warehouse operative at WhistlWarehouse operative at Whistl