JASMINE MONTGOMERY
Summary
Commercial Administrator specialising in affiliate marketing operations, link tracking, and CMS management, supporting multi-market campaigns with a focus on accuracy and efficiency. Seeking a challenging position in a forward-thinking team where I can contribute to growth and success.
Overview
5
5
years of professional experience
Work history
Commercial Administrator
Blexr Ltd.
Remote
2025.11 - Current
- Manage and implement 80+ affiliate tracking links per week for casino partners (e.g. LeoVegas, Tonybet), ensuring correct landing pages and promotional offers are applied.
- Test and validate links across regions using VPNs to ensure functionality and compliance in different markets.
- Create and manage marketing links for email campaigns, contributing to wider acquisition strategies.
- Update and maintain website content across multiple platforms (Strapi, WordPress, Storyblok, Synapse), including bonus copy and campaign positioning.
- Coordinate with affiliate managers and internal account teams to verify campaign details and resolve discrepancies.
- Maintain accurate campaign and financial data using Airtable, supporting partner payments and reporting processes.
Customer Support Administrator
HMRC, Civil Service
Newcastle upon Tyne
2025.03 - 2026.04
- Maintain and update ~30 customer records a day using internal systems, ensuring data accuracy, integrity, and confidentiality.
- Assist in team meetings by note-taking, documenting key decisions, and recording evaluations for potential procedure changes.
- Provide accurate and efficient administrative support, such as report and data extractions for senior colleagues, while handling high volumes of customer queries via phone, web, and written correspondence.
- Meticulously adhere to government procedures, compliance protocols, and handle sensitive information in line with GDPR and HMRC security standards.
- Adapt quickly to system updates, policy changes, and new procedures in a fast-paced environment.
Customer Service Advisor
Xplor Technologies
Newcastle upon Tyne
2021.09 - 2025.03
- Leverage CRM tools to manage customer enquires, ensuring seamless communication across multiple channels.
- Consistently meet KPI targets by implementing strategies to reduce average case handling time without compromising on service quality.
- Improve account handling processes through competent customer service and prompt problem-solving, resulting in a 25% increase in team efficiency in the last two quarters.
- Maintain data accuracy and integrity across information systems in accordance with regulatory and compliance requirements.
- Collaborate with colleagues from Marketing and Operations on cross-functional projects aimed at improving overall company performance and customer experience.
Education
Bachelor of Arts - Sociology (2:1)
Newcastle University
Skills
- Data Management
- Stakeholder Communication
- Cross-functional Collaboration
- Time Management & Prioritisation
- Attention to Detail
- Problem Solving & Troubleshooting
- Quality Assurance & Compliance
- Process & Workflow Management
Websites
Timeline
Commercial Administrator
Blexr Ltd.
2025.11 - Current
Customer Support Administrator
HMRC, Civil Service
2025.03 - 2026.04
Customer Service Advisor
Xplor Technologies
2021.09 - 2025.03
Bachelor of Arts - Sociology (2:1)
Newcastle University