Keri Sorsa
Monmouth,United Kingdom
Summary
Accomplished professional with a robust skill set in communication, customer service orientation, and relationship building. Demonstrates expertise in Microsoft Office, ERP systems, and order management, complemented by strong data entry and sales process knowledge. Proficient in stress management and team-building, with a focus on team motivation and leadership. Adept at cyber security and payment fraud awareness, ensuring health and safety compliance. Committed to efficient time management and commercial risk analysis while excelling in cross-selling strategies. Career goals include advancing leadership roles within dynamic teams to drive organisational success.
Overview
20
20
years of professional experience
2004
2004
years of post-secondary education
Work History
Commercial Administrator
Tri-Wall UK
Monmouth
04.2021 - 04.2025
- Accurately raise quotes and specifications for customer projects, including manual quoting and tender submissions.
- Perform detailed checks on quotes and specifications to ensure accuracy and consistency.
- Handle pricing amendments, including price increases and decreases, and maintain the Sheetboard Matrix.
- Support large-scale project coordination including detailed breakdowns and re-costing activities.
- Address and resolve material-related issues such as grade and paper changes, collaborating with relevant teams.
- Manage CDM-related issues and perform ongoing housekeeping for Commercial and Design functions.
- Conduct first-time order checks and resolve order confirmation queries in coordination with the Customer Service Department (CSD).
- Assist with production and planning checks and corrections, ensuring seamless operations.
- Maintain and update key operational trackers and project accountability reports.
- Regularly update ex-works costing spreadsheets and sheetboard matrix comparison sheets.
- Monitor and maintain Euwid & PPI trackers, including intercompany paper pricing.
- Generate and distribute commercial reports and KPI summaries.
- Maintain a complaint and error tracker to support service improvements.
- Provide FSC training and update customer accounts in line with compliance requirements.
- Provide assistance with order placement, confirmations, and handling customer enquiries.
- Manage communications related to late orders and escalate when necessary.
- Monitor and respond to mailbox enquiries and inbound phone calls to support seamless customer service.
- Prepared tender documents for successful contract acquisition.
- Streamlined office procedures to improve efficiency.
- Coordinated with sales team, boosting client satisfaction.
- Collaborated with project teams to understand design requirements and constraints.
- Improved cross-functional teamwork with creation of interdepartmental projects.
Service Delivery Manager
Westcon-Comstor
Cirencester
08.2018 - 04.2021
- Served as the primary point of contact for all customer communications, both locally and globally, ensuring consistent and high-quality service.
- Coordinated large-scale global bids to secure new business opportunities, contributing to revenue growth and client acquisition.
- Monitored key performance indicators (KPIs) and service level agreements (SLAs) to ensure contractual compliance and high standards of delivery.
- Provided comprehensive administrative support to Account Directors, enabling efficient account management.
- Participated in regular internal and client update meetings to align on progress, resolve issues, and communicate key updates.
- Worked collaboratively with vendors to uphold exceptional service standards and resolve service-related concerns.
- Partnered with the Global Quoting Specialist and Sales Operations teams to ensure service consistency and fulfillment of contractual obligations.
- Managed and resolved all local and global escalations with professionalism and efficiency.
- Oversaw and coordinated projects from initiation to completion, ensuring timely delivery and alignment with objectives.
- Led cross-functional teams, improving interdepartmental coordination.
- Prepared and issued quotations for global clients using the 1VOE tooling system, ensuring accuracy and timely response.
- Maintained and updated customer data within the ERP system, supporting operational integrity and reporting.
- Managed order tracking and customer queries related to pricing, escalations, and delivery status.
- Liaised with internal teams including production, sales, and logistics to ensure cohesive operations and customer satisfaction.
- Built and nurtured strong, long-term relationships with customers through proactive communication and support.
Operations Administrator (Nights)
M&J Seafood
Cirencester
03.2016 - 08.2018
Head Waitress – Assistant Manager
The Blue Zucchini
Tetbury
04.2015 - 03.2016
Food & Beverage Assistant
The Close Hotel, Cotswold Inns Group
Tetbury
09.2013 - 04.2015
Duty Manager & Breakfast Supervisor
The Swan Hotel, Cotswold Inns Group
Bibury
02.2008 - 09.2013
Restaurant Supervisor
Salty Sea Dog Restaurant
Simons Town
08.2006 - 01.2008
Hostess
Sailfish Point Golf Club
Hutchinson Island
10.2005 - 07.2006
Receptionist
The Lord Nelson Inn
Simons Town
01.2005 - 08.2005
Education
National Certificate (Matric) - GCSE A, B, C
Simons Town High School
Skills
- Communication Skills
- Customer Service Orientation
- Professional Phone Etiquette
- Relationship Building
- Microsoft Office
- ERP Systems
- Order Management
- Data Entry
- Sales Processes
- Stress Management
- Team Player
- Team-Building
- Cyber Security
- Payment Fraud Awareness
- Internal Systems/Processes Training
- First Aid
- Efficient time management
- Spreadsheet proficiency
- Change leadership
- Commercial risk analysis
- Cross-selling expertise
- Team motivation
- Health and Safety Compliance
- Team Leadership
- Enthusiastic leadership
Timeline
Commercial Administrator
Tri-Wall UK
04.2021 - 04.2025
Service Delivery Manager
Westcon-Comstor
08.2018 - 04.2021
Operations Administrator (Nights)
M&J Seafood
03.2016 - 08.2018
Head Waitress – Assistant Manager
The Blue Zucchini
04.2015 - 03.2016
Food & Beverage Assistant
The Close Hotel, Cotswold Inns Group
09.2013 - 04.2015
Duty Manager & Breakfast Supervisor
The Swan Hotel, Cotswold Inns Group
02.2008 - 09.2013
Restaurant Supervisor
Salty Sea Dog Restaurant
08.2006 - 01.2008
Hostess
Sailfish Point Golf Club
10.2005 - 07.2006
Receptionist
The Lord Nelson Inn
01.2005 - 08.2005
National Certificate (Matric) - GCSE A, B, C
Simons Town High School
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