Monise Melin

Customer Advisor and Complaints Team - Bet365

• Investigating and resolving complex customer complaints, ensuring prompt and fair responses.
• Providing customer support via chat, email, and phone, assisting with product queries, transactions, and technical issues.
• Knowledge of sports betting, casino, and poker, along with regular updates on platform promotions and rules.
• Fluent communication in both Portuguese and English, delivering effective and personalised support to customers from diverse backgrounds.
• Collaborating with internal teams to resolve technical and procedural issues, while providing feedback to drive improvements.

• Inventory control and process management
• Contact point between suppliers and the company, ensuring that standards and contracts are met
• Analyse and investigate differences between physical and virtual inventory quantities and descriptions
• Prioritise orders according to FIFO method and customer orders
• Quality control and stock check
• Making sure that the products are in perfect condition and that they will meet the expectations of our customers.

• Create relationship networks with customers and suppliers
• Implement a MRP system - software Odoo
• Reduce over stoking
• Production Planning and Control improvement
• Identification of production bottlenecks and increase in production capacity
• Time and motion study
• Analysing and executing MRP requirements
• Development of new products zero sugar.