Monique Pang
York
Summary
Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organisational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.
Overview
2
2
years of professional experience
Work history
Chop Suey House-cashier
Johnny Pang
York, North Yorkshire
06.2023 - Current
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Oversaw daily operations to achieve high productivity levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Completed duties to deliver on targets with accuracy and efficiency.
- Communicated product information to customers, driving informed purchases.
- Coordinated with team members for smooth shift transitions.
- Balanced till at end of day, maintaining accurate records.
- Processed payments swiftly for improved customer experience.
- Managed queue effectively during peak hours for seamless checkout process.
- Packaged customer items carefully, ensuing merchandise safety.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Greeted each customer warmly, creating a friendly shopping environment.
- Collaborated closely with store management for daily operations success.
- Resolved customer complaints professionally leading to higher retention rates.
- Maintained clean and organised workspace to ensure efficient service.
- Assisted customers with enquiries to enhance their shopping experience.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Greeted customers entering store and responded promptly to customer needs.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Delivered outstanding customer care with proactive sales and listening skills.
- Resolved customer complaints and answered queries about store products.
- Checked notes carefully to spot counterfeit currency.
- Engaged in pleasant chit chat for friendly and personalised service.
- Counted change correctly and issued customer receipts.
- Handled currency payments, secured funds in register and prepared deposits at end of day.
- Helped customers make product and service selections among range of options.
- Recommended products and services to customers based on requirements.
- Wrapped and bagged purchases for customers to easily carry items without damage.
- Assisted with cashier close-down by counting drawer change and processing vouchers.
- Assessed notes and vouchers to determine validity and decrease fraudulent activities.
Sainsbury’s online picker
Sainsbury’s
York, North Yorkshire
09.2025 - 11.2025
- Improved order accuracy with meticulous attention to detail whilst selecting products.
- Packed orders securely, minimising risk of damage during delivery.
- Utilised handheld devices proficiently, ensuring speedy processing of online orders.
- Promptly picked items for timely delivery to customers.
- Streamlined order process to ensure seamless shopping experience for customers.
- Updated product knowledge regularly, aiding in efficient item selection for orders.
- Handled fragile items carefully, preventing any damages during transit.
- Scanned products efficiently, reducing checkout time for customers.
- Ensured customer satisfaction by promptly picking and packing online orders.
- Worked effectively under pressure, maintaining quality service even during peak hours.
- Checked quality of products and packaging to meet high standard.
- Processed orders using handheld scanners with speed and precision.
- Maintained quick pace to meet order deadlines, contributing to smooth dispatch activities.
- Accurately packed and picked high-volume orders in fast-paced environments.
- Worked effectively and efficiently to consistently achieve productivity targets and KPIs.
- Completed work orders and packing slips with accuracy.
- Double-checked orders against pick lists to reduce errors and confirm accuracy.
- Followed moving and handling procedures to minimise risk of injury when lifting and carrying weights of up to 20kg.
- Complied with health and safety by responsibly using equipment.
Education
A-Levels - Psychology
Huntington college
York 07.2025
NVQ Level 1 - Criminology
Huntington school college
York 07.2025
GCSEs - Maths, English Science, Geography, Computer studie
Joseph Rowntrees school
York07.2023
Skills
- Change giving
- Barcode system use
- Item bagging
- Item scanning accuracy
- Cash drawer reconciliation
- Dependability and reliability
- Scanning items
- Numeracy competence
- Customer information collection
- Bagging proficiency
- Patience and composure
- Retail awareness
- Cash handling
- Customer Service
- Customer relations
- Payment Processing
- Product knowledge
- Cash management
- Refund and exchange processing
- Bagging and packaging
- Order taking
- Physical strength
- Customer greeting
- Cash register operation
- Scanner operations
- Manual calculations
- Excellent verbal communication
- Order packing
- Cleaning standards
- Queue management
- Outgoing and enthusiastic
- Basic accounting
- Credit and cash transactions
- Customer order recording
Timeline
Sainsbury’s online picker
Sainsbury’s
09.2025 - 11.2025
Chop Suey House-cashier
Johnny Pang
06.2023 - Current
A-Levels - Psychology
Huntington college
NVQ Level 1 - Criminology
Huntington school college
GCSEs - Maths, English Science, Geography, Computer studie
Joseph Rowntrees school