Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Momin Ali

Loughton,Essex

Summary

As someone with experience in customer support professional at a lettings agency, I possess a unique set of qualities that align perfectly with the desired qualities of an Arsenal Matchday Steward. I bring exceptional communication skills, a strong customer-centric approach, a keen eye for detail, and the ability to remain calm and composed in high-pressure situations. These qualities make me an ideal candidate for ensuring a safe, enjoyable, and memorable experience for spectators at Arsenal's matchday events.

Overview

1
1
year of professional experience

Work History

Billing Customer Service Representative

Better Lettings
London, Redbridge
07.2022 - 09.2022
  • Adhered strictly to policies and procedures for continued company compliance.
  • Offered detailed advice on product and service benefits.
  • Provided thorough background and information about the company and its values to form a relationship with potential customers.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Co-ordinated and relayed information to my peers to enable a smooth work flow.
  • Registered and updated accurate customer information on database.
  • Participated in staff meetings to discuss new developments.

Volunteer Worker

Barnardo's
London, Redbridge
07.2021 - 09.2021
  • Worked with compassion and empathy to engage people from diverse backgrounds.
  • Worked collaboratively with stakeholders to raise profile of service in local area.
  • Reported dangerous incidents to mitigate further risks to health and safety of staff and service users.
  • Completed relevant training and proactively sought further information.

Education

A-Levels - Economics

Bancrofts School
Woodford Green
09.2021 -

A-Levels - English Literature

Bancrofts School
Woodford Green
09.2021 -

A-Levels - Geography

Bancrofts School
Woodford Green
09.2021 -

GCSEs - English Literature

Bancrofts School
Woodford Green

GCSEs - English Language

Bancrofts School
Woodford Green

GCSEs - Mathematics

Bancrofts School
Woodford Green

GCSEs - Physics

Bancrofts School
Woodford Green

GCSEs - Chemistry

Bancrofts School
Woodford Green

GCSEs - Biology

Bancrofts School
Woodford Green

GCSEs - Spanish

Bancrofts School
Woodford Green

GCSEs - Geography

Bancrofts School
Woodford Green

GCSEs - History

Bancrofts School
Woodford Green

GCSEs - Religious Studies

Bancrofts School
Woodford Green

Skills

  • Dispute resolution
  • Advanced product knowledge
  • Customer retention
  • Customer care
  • Knowledge and forming relationships
  • Teamwork and communication
  • Enforcing policies
  • Queue management

Languages

English
Native
Arabic
Elementary
Urdu
Upper intermediate
Spanish
Elementary
Hindi
Elementary

Timeline

Billing Customer Service Representative

Better Lettings
07.2022 - 09.2022

A-Levels - Economics

Bancrofts School
09.2021 -

A-Levels - English Literature

Bancrofts School
09.2021 -

A-Levels - Geography

Bancrofts School
09.2021 -

Volunteer Worker

Barnardo's
07.2021 - 09.2021

GCSEs - English Literature

Bancrofts School

GCSEs - English Language

Bancrofts School

GCSEs - Mathematics

Bancrofts School

GCSEs - Physics

Bancrofts School

GCSEs - Chemistry

Bancrofts School

GCSEs - Biology

Bancrofts School

GCSEs - Spanish

Bancrofts School

GCSEs - Geography

Bancrofts School

GCSEs - History

Bancrofts School

GCSEs - Religious Studies

Bancrofts School
Momin Ali