Molly Jane Large

• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
• Built lasting relationships with customers through customer service interactions.
• Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Monitored display stock levels, replenishing for consistently well-stocked sales floor.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.

• Maintained neat, tidy and fully stocked shelves and racks to facilitate optimum sales opportunities.
• Coached team to deliver top-quality customer service and uphold brand values.
• Trained team to upsell products and navigate POS systems.
• Handled escalated customer concerns to build retention.
• Performed risk assessments and security checks to comply with health and safety legislation.
• Resolved complaints to achieve full customer satisfaction.
• Drove customer retention by analysing feedback and KPI data.
• Managed stock levels to maximise sales opportunities.
• Facilitated smooth store operations, performing daily opening and closing procedures such as store stocking, cashing up, completing refund reports and closing down back-of-house.
• Fostered positive relationships within the team to create a productive work environment.

| June 2021 - January 2022

• Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
• Actively listened to guests and understood when managing complex food service complaints.
• Warmly welcomed guests into dining areas, strategically allocating seating and processing food orders.
• Provided first-class customer care through helpful, friendly service.
• Stored and carefully handled stock to minimise wastage.
• Cultivated clean and tidy restaurant and bar areas, minimising potential health and safety risks.
• Employed strong interpersonal skills to handle queries relating to menus, allergies and restaurant services.
• Placed orders and processed payments in POS systems, maintaining efficient service operations.
• Enforced rules for cleanliness and sanitisation to ensure constant compliance with health and food safety standards.
• Maintained poise and focus under pressure allowing for efficient, error-free meal delivery.