Mark Stone
Konstantynów Łódzki
Summary
A self-motivated, proactive and highly professional person with extensive experience in customer facing positions within the rail, aviation and logistics sector. I easily adapt to new environments and situations. I have recently relocated to Poland.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Host
North East Railway
01.2014 - 01.2025
- The role requires the delivery of an outstanding customer service on board the train including:
- Running a food and drinks service to first and standard class including the use of an EPOS device.
- Assisting the guard with arrival and departures from stations.
- Assisting passengers with embarkation and disembarkation from the train.
- Making announcements using the PA system.
- Fulfilling the role of Crew Leader, which involves the coordination and supervision of a team of 5 staff, also ordering fresh supplies as required at appropriate stations.
- Reporting any safety issues to the guard and assisting in times of disruption using skills learnt from initial conflict training.
Cabin Crew
Flybe
01.2009 - 01.2014
- Ensuring all aspects of passenger and aircraft safety are adhered to, specifically:
- Carrying out safety and security checks of aircraft and equipment prior to passenger boarding including a flight safety brief with the crew.
- Checking passengers tickets when boarding and guiding passengers to their allocated seats, providing extra assistance to passengers with additional needs.
- Taking delivery of catering supplies and stowing away.
- Carrying out the inflight food and beverage service, including regular checks on the flight deck crew, using the EPOS device to process sales.
- Dealing with disruptive passengers, any medical issues and security threats.
- Carrying out safety checks prior to landing.
- Carrying out turnaround duties including cabin cleaning and accepting delivery of catering supplies.
- Maintaining an up to date knowledge of airline policies and regulations.
- Ensuring personal appearance is of the highest standard on board and whilst off duty in hotels.
Education
High School Diploma -
Forres Academy
ForresSkills
- Planning and prioritizing workloads to achieve deadlines and milestones
- Identifying problems and implementing solutions using own skills and initiative
- Delivering an outstanding customer service experience
- Keeping a flexible attitude in a fast paced, constantly changing work environment
Certification
- NVQ Level 2 in Aviation Operations in the Air
- 1 Ordinary Level and 6 CSE Passes
- Scotvec Module Office Studies
- Food and Safety Level 2
References
Professional references available upon request.
Disclaimer
I hereby give consent for my personal data to be processed for the purpose of conducting recruitment for the position for which I am applying.
Other Employment
- Bar/Restaurant Assistant Taylors Bar -Tenerife 2007 – 2009
- Pool Attendant Aqua Dome – Inverness 2006 – 2007
- Holiday Park Warden – Lochness 2005 - 2006
Timeline
Customer Host
North East Railway
01.2014 - 01.2025
Cabin Crew
Flybe
01.2009 - 01.2014
High School Diploma -
Forres Academy