Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Madeline Dunn

Leeds,North Yorkshire

Summary

I am a highly motivated and enthusiastic psychology graduate with Upper Second Class Honours, possessing a strong foundation in educational psychology and extensive experience in customer service. Skilled in communication, problem-solving, and empathetic engagement, with a proven ability to handle confidential information, resolve conflicts, and assist individuals with diverse needs. I am eager to leverage my knowledge and skills in a psychology-related role where I can make a meaningful impact on individuals' well-being and contribute to their personal development.

Overview

5
5
years of professional experience
1
1
Certification

Work history

Customer Host

Meadowhall Shopping Centre
Sheffield
05.2019 - 07.2023
  • Maximising customer satisfaction by resolving complex complaints and issues, demonstrating strong problem-solving skills.
  • Handled confidential customer information with care, ensuring compliance with data protection regulation
  • Assisted customers with disabilities, fostering empathy and inclusive communication.
  • Collaborated with the mobility and event teams to ensure seamless customer experiences, showcasing teamwork and organisational skills.
  • Supervising the care and entertainment of children within centre play areas.

Front of house team member

Angel Bar
Zakynthos
08.2023 - 09.2023


  • Provided VIP services and ensured guest satisfaction, showcasing the ability to build rapport and communicate effectively with a diverse clientele.
  • Managed cash transactions accurately, ensuring accurate financial records.
  • Managed guest reservations and handled complaints, demonstrating strong interpersonal and conflict resolution skills.
  • Assisted with event planning and promotions, requiring collaboration and multitasking in a fast-paced environment.

Customer service representative

Specialist E-cigarette Retailer
Leeds, North Yorkshire
10.2023 - 07.2024
  • Maintained legal trades requirements in high pressure situations.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Provided support for increased customer satisfaction.
  • Collaborated with sales team to maximise product visibility and sales.
  • Trained new hires for improved productivity and efficiency on the job floor.
  • Assisted customers in making informed decisions by providing detailed product information.

Education

Bachelor of Science - Psychology

Leeds Beckett University
Leeds
09/2021 - 05/2024

A-Levels -

High Storrs Sixth Form
Sheffield
09/2019 - 05/2021

GCSEs -

Ecclesfield Secondary School
Sheffield
09/2014 - 05/2019

Skills


  • Literature searching
  • Empathy
  • Active Listening
  • Problem-Solving
  • Data Analysis (Quantitive & Qualitative)
  • Communication
  • Teamwork
  • Attention to Detail
  • Multitasking
  • Organisation

Certification

  • May 2023: Fault Report Training
  • March 2023: Autism Awareness Training
  • January 2023: PDQ compliance Training
  • November 2022: Neurodiversity Training
  • September 2022: Incident reporting Training
  • July 2022: De-escalating Training
  • May 2022: Dignity at Work Training
  • February 2022: GDPR Training
  • IDTA Grades 1-5: Tap Dance
  • IDTA Grades 1-5: Ballet
  • IDTA Grades 1-5: Modern Jazz

Timeline

Customer service representative

Specialist E-cigarette Retailer
10.2023 - 07.2024

Front of house team member

Angel Bar
08.2023 - 09.2023

Customer Host

Meadowhall Shopping Centre
05.2019 - 07.2023

Bachelor of Science - Psychology

Leeds Beckett University
09/2021 - 05/2024

A-Levels -

High Storrs Sixth Form
09/2019 - 05/2021

GCSEs -

Ecclesfield Secondary School
09/2014 - 05/2019

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Madeline Dunn