Madeline Dunn
Leeds,North Yorkshire
Summary
I am a highly motivated and enthusiastic psychology graduate with Upper Second Class Honours, possessing a strong foundation in educational psychology and extensive experience in customer service. Skilled in communication, problem-solving, and empathetic engagement, with a proven ability to handle confidential information, resolve conflicts, and assist individuals with diverse needs. I am eager to leverage my knowledge and skills in a psychology-related role where I can make a meaningful impact on individuals' well-being and contribute to their personal development.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Customer Host
Meadowhall Shopping Centre
Sheffield
05.2019 - 07.2023
- Maximising customer satisfaction by resolving complex complaints and issues, demonstrating strong problem-solving skills.
- Handled confidential customer information with care, ensuring compliance with data protection regulation
- Assisted customers with disabilities, fostering empathy and inclusive communication.
- Collaborated with the mobility and event teams to ensure seamless customer experiences, showcasing teamwork and organisational skills.
- Supervising the care and entertainment of children within centre play areas.
Front of house team member
Angel Bar
Zakynthos
08.2023 - 09.2023
- Provided VIP services and ensured guest satisfaction, showcasing the ability to build rapport and communicate effectively with a diverse clientele.
- Managed cash transactions accurately, ensuring accurate financial records.
- Managed guest reservations and handled complaints, demonstrating strong interpersonal and conflict resolution skills.
- Assisted with event planning and promotions, requiring collaboration and multitasking in a fast-paced environment.
Customer service representative
Specialist E-cigarette Retailer
Leeds, North Yorkshire
10.2023 - 07.2024
- Maintained legal trades requirements in high pressure situations.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Provided support for increased customer satisfaction.
- Collaborated with sales team to maximise product visibility and sales.
- Trained new hires for improved productivity and efficiency on the job floor.
- Assisted customers in making informed decisions by providing detailed product information.
Education
Bachelor of Science - Psychology
Leeds Beckett University
Leeds 09/2021 - 05/2024
A-Levels -
High Storrs Sixth Form
Sheffield 09/2019 - 05/2021
GCSEs -
Ecclesfield Secondary School
Sheffield 09/2014 - 05/2019
Skills
- Literature searching
- Empathy
- Active Listening
- Problem-Solving
- Data Analysis (Quantitive & Qualitative)
- Communication
- Teamwork
- Attention to Detail
- Multitasking
- Organisation
Certification
- May 2023: Fault Report Training
- March 2023: Autism Awareness Training
- January 2023: PDQ compliance Training
- November 2022: Neurodiversity Training
- September 2022: Incident reporting Training
- July 2022: De-escalating Training
- May 2022: Dignity at Work Training
- February 2022: GDPR Training
- IDTA Grades 1-5: Tap Dance
- IDTA Grades 1-5: Ballet
- IDTA Grades 1-5: Modern Jazz
Timeline
Customer service representative
Specialist E-cigarette Retailer
10.2023 - 07.2024
Front of house team member
Angel Bar
08.2023 - 09.2023
Customer Host
Meadowhall Shopping Centre
05.2019 - 07.2023
Bachelor of Science - Psychology
Leeds Beckett University
09/2021 - 05/2024
A-Levels -
High Storrs Sixth Form
09/2019 - 05/2021
GCSEs -
Ecclesfield Secondary School
09/2014 - 05/2019
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