Molly Swain
Clitheroe,Lancashire
Summary
A hard working graduate who is currently waiting on their result for their Bachelor of Science Honours Degree with an NCS award for volunteering for those in need. A determined and trustworthy individual with organisational and punctual abilities alongside a positive and engaging mindset in order to achieve their goals, further proven by a leadership role of a Student Leader in school which included further organisation, resilience and communication skills when organising events. Additionally, a current bartender who consistently deals with busy work settings as efficiently as possible with exceptional customer service.
Overview
6
6
years of professional experience
28
28
years of post-secondary education
1
1
Certification
Work history
Bar Staff Member
Billington and Whalley Brass Band Club
Clitheroe, Lancashire
2023.06 - Current
- The changing of heavy barrels and gas therefore customers are provided with a successfully executed experience.
- Dealing with cash and card transactions and managing the till.
- Opening and closing the building regarding all jobs and security systems are complete and in working order.
- Organising, planning and working on functions, providing the important and correct information to the general public ultimately leading to a well guided experience and a sensible and coordinated event.
- Handling and making alcoholic beverages whilst rotating stock for enhanced customer satisfaction.
- Following safety regulations and procedure in case of a fire or accident. This includes handling first aid equipment.
- Checking identification in accordance with the law.
Waitress
The Inn At Whitewell
Clitheroe, Lancashire
2022.01 - 2023.10
- Possessed the responsibility of working alongside a team of staff in order to deliver a high level of customer service.
- Handling hot food and beverages as well as making tea, coffee and deserts in a timely manner in order for guests to have an experience accompanied with order accuracy and the accommodation of special dietary requirements.
- Quick an efficient room service followed by an optimised workflow during busy periods. This included ensuring all dining rooms were clean and organised for maximised customer comfort.
- Politely greeting customers upon arrival therefore providing a attentive and professional environment ultimately promoting prolonged visits and new customers.
- Dealing with cash and card transactions alongside any questions a customer may have regarding this.
Waitress
Artisan Ribble Valley
Clitheroe, Lancashire
2021.07 - 2021.12
- Demonstrated an excellent ability to multitask in a busy environment to maintain a high level of professional service.
- Maintained high quality standards and presentation when serving food and drinks.
- Demonstrated a high level of memory and resilience when faced with high work loads and multiple requests.
- Remained calm, presentable and polite at all times when collaborating with a team of staff and communicating with the public.
- Working alongside managers on weddings and functions alike therefore extending my shifts when necessary and rectifying any queries from customers in an approachable manner. This included being decisive under pressure.
- Gained the experience and knowledge of what working in a professional working environment entailed.
Nursery Assistant (Work Experience)
Conkers Nursery
Langho, Lancashire
2020.02 - 2020.02
- Received a gold rating at the end of my work experience.
- Utilised leadership skills when setting up group tasks with the children.
- Maintained punctuality therefore I was on time for my shift and carried out tasks in a timely manner .
- Provided children with story time whilst further developing my confidence in a work setting.
Education
GCSEs - English Literature
Ribblesdale High School
Clitheroe, Lancashire 2016.09 - 2020.05
GCSEs - English Language
Ribblesdale High School
Clitheroe, Lancashire 2016.09 - 2021.05
GCSEs - Mathematics
Burnley College
Burnley, Lancashire 2021.09 - 2022.05
GCSEs - Science
Ribblesdale High School
Clitheroe, Lancashire 2016.09 - 2021.05
GCSEs - History
Ribblesdale High School
Clitheroe, Lancashire 2016.09 - 2021.05
GCSEs - Religious Education
Ribblesdale High School
Clitheroe, Lancashire 2016.09 - 2021.05
GCSEs - Performing Arts
Ribblesdale High School
Clitheroe, Lancashire 2019.09 - 2021.05
GCSEs - Media Studies
Ribblesdale High School
Clitheroe, Lancashire 2019.09 - 2021.05
NCFE L3 EXT DIP Uniformed Services - Uniformed Services
Burnley College
Burnley, Lancashire 2021.09 - 2023.05
Bachelor of Science Honours Degree - BSc (HONS) Police Studies with Criminal Investigation
BCUC with Buckinghamshire New University
Burnley, Lancashire 2023.09 -
Skills
- Resilience
- Flexible working hours
- Working with a till and handling transactions
- confident and assertive
- punctual
- excellent communication skills
- honesty and integrity
Affiliations
- Gym
- Walking
Accomplishments
- NCS
- Student Leader
Certification
- Full UK Driving License
Timeline
Bachelor of Science Honours Degree - BSc (HONS) Police Studies with Criminal Investigation
BCUC with Buckinghamshire New University
2023.09 -
Bar Staff Member
Billington and Whalley Brass Band Club
2023.06 - Current
Waitress
The Inn At Whitewell
2022.01 - 2023.10
GCSEs - Mathematics
Burnley College
2021.09 - 2022.05
NCFE L3 EXT DIP Uniformed Services - Uniformed Services
Burnley College
2021.09 - 2023.05
Waitress
Artisan Ribble Valley
2021.07 - 2021.12
Nursery Assistant (Work Experience)
Conkers Nursery
2020.02 - 2020.02
GCSEs - Performing Arts
Ribblesdale High School
2019.09 - 2021.05
GCSEs - Media Studies
Ribblesdale High School
2019.09 - 2021.05
GCSEs - English Literature
Ribblesdale High School
2016.09 - 2020.05
GCSEs - English Language
Ribblesdale High School
2016.09 - 2021.05
GCSEs - Science
Ribblesdale High School
2016.09 - 2021.05
GCSEs - History
Ribblesdale High School
2016.09 - 2021.05
GCSEs - Religious Education
Ribblesdale High School
2016.09 - 2021.05