Molly Steventon
Burntwood,Staffordshire
Summary
I am a motivated and adaptable individual with experience in both policing and customer service through my time at Staffordshire Police and Tesco. My work has taught me how to communicate with different people, take responsibility and work well in busy environments. I have also spent time solo-travelling. This has helped me become more confident and independent.
Overview
3
3
years of professional experience
Work History
Police Constable
Staffordshire Police
Burton-upon-trent
01.2026 - Current
- Communicated confidently with the public in sensitive, challenging situations to build trust and resolve conflicts effectively.
- Completed safeguarding, conflict management, and standards training to enhance professional practice and ensure community safety.
- Managed competing priorities under pressure, adapting swiftly to changing circumstances to maintain service quality.
Customer Service Assistant
Tesco Extra
Hednesford
08.2024 - 01.2026
- Delivered exceptional service to diverse customers, enhancing public experiences with professionalism and positivity
- Resolved customer complaints by actively listening and providing effective solutions, promoting ongoing customer satisfaction.
- Adapted swiftly to changing priorities and demands in a dynamic, fast-paced environment
Customer Service Assistant
Birds Bakery
Lichfield
06.2023 - 08.2024
- Engaged customers by serving, processing payments, managing stock fulfilment, preparing food, and ensuring a clean, welcoming environment for enhanced customer experience
- Maintained polite, friendly demeanour while proactively engaging customers to foster positive interactions
- Promoted products to customers through effective communication and in-depth product knowledge to drive sales
- Understand and implement food hygiene measures
Education
A-Levels - A-Levels
Arthur Terry School
Sutton Coldfield, BIR01-2024
GCSEs - GCSE
Netherstowe School
LichfieldSkills
- Conflict management
- Conflict de-escalation
- Decision making under pressure
- Public communication
- Customer service
- Attention to Detail
- Team collaboration
- Empathy and compassion
- Positive attitude
Timeline
Police Constable
Staffordshire Police
01.2026 - Current
Customer Service Assistant
Tesco Extra
08.2024 - 01.2026
Customer Service Assistant
Birds Bakery
06.2023 - 08.2024
A-Levels - A-Levels
Arthur Terry School
GCSEs - GCSE
Netherstowe School