Finley Mckenna Long
Cobham,Surrey
Summary
Customer-oriented professional skilled in conflict resolution and communication. Enhances customer satisfaction through proactive engagement and collaboration. Streamlines processes to optimise service and improve operational efficiency. Experienced Police Constable with a focus on community engagement and incident management, leading initiatives that foster public safety and trust.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Police Constable
Surrey Police
Surrey, Surrey
2025.09 - Current
- Led neighbourhood policing efforts by responding to emergency 999 calls and managing critical incidents.
Oversaw community safety initiatives, addressing threats through effective problem-solving strategies.
Conducted thorough investigations, ensuring comprehensive handling of complex cases.
Customer service assistanct
Sainsbury's Local
Surrey, Surrey
2023.06 - 2024.05
- Achieved high levels of customer satisfaction through effective engagement.
Streamlined processes to enhance service speed during busy periods.
Facilitated teamwork to meet organisational demands and improve efficiency. - Resolved customer complaints calmly and professionally, ensuring a positive experience.
- Achieved high levels of customer satisfaction through effective engagement.Streamlined processes to enhance service speed during busy periods.Facilitated teamwork to meet organisational demands and improve efficiency.
- Stocked and rotated inventory regularly.
Education
A-Levels - Geography
Esher college
Surrey2025-01
A-Levels - Sociology
Esher college
Surrey2025-01
B-TEC - Applied Science
Esher college
Surrey2025-01
Skills
- Emergency response
- Crisis response
- Incident management
- Emergency response coordination
- Risk assessment
- Threat assessment
- Risk assessment methodologies
- Investigative interviewing
- Evidence collection
- Report writing
- Intelligence analysis
- Public order intelligence
- Criminal law knowledge
- Health and Safety adherence
- First aid and CPR
- Weapon handling
- Self-Defence techniques
- Community engagement
- Neighbourhood involvement
- Public trust building
- Customer service
- Team collaboration
- Working under sustained pressure
- Decision making under pressure
- Critical decision making
- Conflict resolution
- Conflict defusing
- De-escalation techniques
- Patience and tolerance
- Empathy and compassion
- Trauma sensitivity
- Active listening
- Effective communication
- Strong communicator
- Attention to Detail
- Exceptional problem solver
- Process optimization
- Impartiality
- Radio communications
- Victim support
- Public order intelligence
- Self-Defence techniques
- Risk assessment methodologies
- Criminal law knowledge
- Trauma sensitivity
- Roads policing
Certification
- Mental health first aider.
- First aid trained.
Timeline
Police Constable
Surrey Police
2025.09 - Current
Customer service assistanct
Sainsbury's Local
2023.06 - 2024.05
A-Levels - Geography
Esher college
A-Levels - Sociology
Esher college
B-TEC - Applied Science
Esher college