Molly Ferguson
Edinburgh,East Lothian
Summary
I'm a motivated student with strong customer service skills and work experience due to working busy customer facing environments. I have the strong ability to work independently and collaboratively, as a strong team player. I have excellent communication skills which foster a positivity and efficient work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Food and beverage assistant
Rosslea hall hotel
Helensburgh, Argyll and Bute
2024.03 - Current
- carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Resolved customer complaints efficiently, ensuring greater customer relationship and repeat business.
- Trained new team members, contributing to staff productivity
Paper deliverer
Helensburgh community adverister
Helensburgh, Argyll and Bute
2022.09 - 2023.11
- Contributed to team success by assisting with completion of assigned tasks.
- Supported sorting and distribution of newspapers to ensure accuracy.
- Strengthened community relationships by providing friendly, reliable service to customers.
- Undertook early morning starts consistently, highlighting strong time management skills.
Engineering intern
Mott MacDonald
Glasgow, Glasgow City
2023.05 - 2023.05
- Worked on environmental tasks by myself forcing me to use my own initiative.
- Worked alongside other interns on small scale projects, developed practical understanding of engineering principles.
- Engaged in continuous learning through exposure to various engineering disciplines.
- Collaborated with senior engineers in drafting project documentation and reports.
- Presented a project and my learnings to the senior engineers who I was working closely with throughout my experience.
Education
Bachelor of Business Administration - Business Management
Edinburgh Napier University
Edinburgh 09/2025 - 09/2029
Skills
- I work well both independently and as part of a team, contributing to a positive and efficient working environment
- Through experience in customer-facing roles, I have built excellent customer service skills, including handling complaints, ensuring a positive experience, and maintaining a friendly and approachable attitude throughout
- I am able to balance things well, while also having good time management while multitasking in fast-paced settings
Accomplishments
- Took apart in a highly competitive American exchange programme
- During school was an anti bullying ambassador
- Gained my violin qualifications
- Competed in various swimming competitions and raised money for charity, now I compete in varsity with Napiers swimming society.
Certification
I have gained my RLSS National Pool Lifeguard Qualification (NPLQ)
References
References available upon request.
Timeline
Food and beverage assistant
Rosslea hall hotel
2024.03 - Current
Engineering intern
Mott MacDonald
2023.05 - 2023.05
Paper deliverer
Helensburgh community adverister
2022.09 - 2023.11
Bachelor of Business Administration - Business Management
Edinburgh Napier University
09/2025 - 09/2029