Mollie Smith
Peterlee,Durham
Summary
Professional and personable graduate with extensive customer service experience and over three years of experience in teaching and training environments. Confident in communication, organisation, and team coordination, with a proven ability to support individuals, manage responsibilities efficiently, and maintain positive working relationships. Experienced in delivering training, supporting development, and working within structured, team-based settings. Seeking a role to contribute strong organisational skills, professionalism, and a proactive approach.
Overview
5
5
years of professional experience
Work history
Customer team member
Co-op Food
Easington Colliery, Durham
03.2022 - Current
- Improved customer service by answering inquiries accurately and swiftly.
- Resolved customer complaints with tact and professionalism, enhancing customer satisfaction.
- Worked efficiently on tills to minimise waiting times for customers.
- Operated cash registers accurately, ensuring correct change was given.
- Managed stock levels to ensure product availability for customers.
- Trained new team members for smooth transition into the role.
- Boosted store morale by fostering a team-based environment.
- Ensured a clean, tidy shop floor with daily sweeping and mopping tasks.
Customer sales assistant
Card Factory
Peterlee, Durham
11.2021 - 12.2021
- Provided product knowledge to customers for informed purchases.
- Established rapport with customers through attentive listening and communication.
- Facilitated smooth checkout process, reducing wait times for customers.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Assisted in visual merchandising, improving shop floor appeal.
Call handler
Resq Limited
Seaham, Durham
07.2021 - 09.2021
- Offered empathetic listening ear to distressed callers, providing reassurances when needed.
- Coordinated communication between customers and technical teams, enabling timely resolution of issues.
- Enhanced accuracy and consistency in data entry, contributing to streamlined operations.
- Implemented health and safety protocols for protection against COVID- 19 .
Sales assistant
Asda
Peterlee, Durham
05.2021 - 06.2021
- Demonstrated products effectively, enhancing customer engagement and driving sales conversions.
- Utilised excellent communication skills to deliver detailed product information, fostering informed purchasing decisions.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Handled high-pressure situations calmly, ensuring seamless store operations during peak hours.
Education
A-Levels -
Durham Sixth Form Centre
Durham 04.2001 -
Bachelor of Science - Sport
University of Sunderland
Sunderland 04.2001 -
GCSEs -
The Academy at Shotton Hall
Peterlee 04.2001 -
Skills
- Customer support
- Customer engagement
- Conflict resolution
- Communication proficiency
- Strong empathy display
- Dedicated work ethic
- Leadership engagement
Accomplishments
Teaching & Training Experience
- Delivered structured lessons/training sessions to groups
- Adapted communication style to suit different learning needs
- Managed group behaviour and maintained engagement
- Monitored progress and provided constructive feedback
- Maintained accurate records and documentation
Dance Captain - University of Sunderland
- Led a team in preparation for competitions, coordinating schedules and rehearsals
- Communicated effectively between the committee and team members
- Maintained organisation, time management, and team cohesion
- Encouraged a positive, inclusive, and supportive team environment
Timeline
Customer team member
Co-op Food
03.2022 - Current
Customer sales assistant
Card Factory
11.2021 - 12.2021
Call handler
Resq Limited
07.2021 - 09.2021
Sales assistant
Asda
05.2021 - 06.2021
A-Levels -
Durham Sixth Form Centre
04.2001 -
Bachelor of Science - Sport
University of Sunderland
04.2001 -
GCSEs -
The Academy at Shotton Hall
04.2001 -