Naomi Lomotey
Summary
Dedicated animal care professional with a Level 3 Diploma in Animal Management. Combines practical experience in rescue and retail environments with strong customer service skills.
Demonstrates the ability to handle animals safely and provide empathetic support in fast-paced settings.
Overview
1
1
Certification
9
9
years of professional experience
Work history
Customer Team Member
Coop
2019.09 - Current
- Managed daily retail operations, focusing on customer satisfaction and effective stock management.
- Resolved complex customer issues with a professional approach, enhancing store reputation.
- Ensured compliance with food safety standards and maintained a safe shopping environment.
Leader in Training
Girlguiding
2017.06 - Current
- Supporting the unit leader in planning and delivering engaging life-skills programs for girls aged 4-7.
- Teaching team-building and encouraging independence in a safe, educational environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Improved record keeping system with attention to detail and thoroughness.
- Manage stock supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
Premium Restaurant Waiter
Delaware North
2022.06 - 2024.07
- Demonstrated the ability to remain calm and attentive in high-pressure, high-volume environments.
- Managed guest service for a high volume of customers, including greeting, order-taking, and table management.
- Developed strong rapport-building skills, essential for supporting clients in a professional setting.
Cat Care Volunteer
Cats Protection
2022.04 - 2023.02
- Played a key role in the daily care and socialisation of rescue cats and kittens.
- Monitored patient health and behaviour, ensuring accurate feeding and enrichment schedules.
- Maintained rigorous clinical hygiene standards by cleaning and disinfecting pens.
- Assisted with animal handling for health checks and supported potential adopters.
Volunteer
Oxfam Charity Shop
2019.06 - 2020.03
- Using the shop's guidelines to sort and price donated clothes, books, homewares etc.
- Receive donations from the public and ensure they are stored safely.
- Providing excellent customer service on the shop floor. Creating attractive displays across the shop.
- Promoting our Gift Aid scheme.
Education
FdSc - Animal Management
Capel Manor College
09/2020 - 06/2024
GCSEs -
Trinity Catholic High School
09/2012 - 06/2017
UAL - Creative Media Production
New City College- Epping Forest
09/2017 - 06/2020
Skills
- Species-Specific Handling: Safe handling and restraint of domestic pets, farm animals, and exotics
- Health Monitoring: Routine clinical checks, behaviour observation, and medical record-keeping
- Biosecurity Protocols: Strict adherence to hygiene and infection control in clinical/rescue environments
- Husbandry & Welfare: Managing feeding, grooming, and environmental enrichment for varied species
- Empathetic Client Support: Providing sensitive support to pet owners in high-pressure settings
ANIMAL CARE & CLINICAL SKILLS
CLIENT SERVICE & OPERATIONS
- Conflict Resolution: Skilled in de-escalating issues and professional rapport building
- High-Volume Operations: 5 years managing retail and hospitality service in fast-paced environments
- Inventory & Stock Control: Expertise in merchandising, stock management, and till operation
- Problem Solving: Reliable and calm under pressure when handling animal or client emergencies
- Team Collaboration: Proven leadership and collaboration skills in community and retail teams
- Systems: Proficiency in Microsoft Office Suite and digital record-keeping
SOFT SKILLS & SYSTEMS
Affiliations
- I love outdoors through my membership in the Girl Gudies and completing the Duke of Edinburgh Bronze award. I also enjoy swimming and photography
Certification
- Bronze Duke of Edinburgh Award
- Headmaster awards & praise certificate in Maths, English, History, Spanish and Science
- UAL Level 2 Diploma in Creative Media Production and Technology - Pass
- UAL Level 3 Diploma in Creative Media Production and Technology - Merit
- UAL Level 3 Extended Diploma in Creative Production and Technology- Merit
- Equality and Diversity Officer of New City College- Epping Forest Campus Student Union
- Animal Care Level 1 - Merit
- GCSE English Language - 4 (Pass)
- Level 1 Functional Skills Maths (Pass)
- Animal Care Level 2 Technical Diploma - Double Grade Distinction Merit
- Animal Management Level 3 Diploma - Merit
- Animal Management Level 3 Extended Certificate Diploma - Distinction Merit
References
References available upon request.
Timeline
Premium Restaurant Waiter
Delaware North
2022.06 - 2024.07
Cat Care Volunteer
Cats Protection
2022.04 - 2023.02
Customer Team Member
Coop
2019.09 - Current
Volunteer
Oxfam Charity Shop
2019.06 - 2020.03
Leader in Training
Girlguiding
2017.06 - Current
FdSc - Animal Management
Capel Manor College
09/2020 - 06/2024
GCSEs -
Trinity Catholic High School
09/2012 - 06/2017
UAL - Creative Media Production
New City College- Epping Forest
09/2017 - 06/2020