Hi, I’m
Mollie Reynolds-Jones
Harrogate,North Yorkshire
Summary
Charismatic waitress with customer-facing experience in bar and hospitality work. Productive under pressure to meet service targets. Positive and proactive with excellent attention to detail and a hard working attitude.
Overview
4
years of professional experience
Work history
Brunning & Price pub groupHarrogate
Bar/Waiting staff
11.2022 - Current
Job overview
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Displayed energy and enthusiasm in fast-paced environment.
- Affectively answered phones calls, responding to queries and made future bookings for the restaurant.
- Managed restaurant sections in days with 200+ covers.
Queens head inn Harrogate
Events staff member
06.2023 - Current
Job overview
- Bar work for high volumes of guests.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Mackenzie's smokehouseBlubberhouses
Mackenzie's smokehouse cafe
06.2020 - 10.2022
Job overview
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
Education
St Aidans and St John Fisher Associated Sixth FormHarrogate
A-Levels
09/2022 - 06/2024
University overview
- Food Technology A
- Media studies B
- Psychology C
Skills
- Customer Service
- Attention to Detail
- Guest and client satisfaction
- Communication skills
- Problem-solving
Voluntary work
Brownie Guide group
- Working with variety of ages.
- Friendly and helpful leader.
- Adapting and utilising skill set to challenging situations.
Hockey coach
- Ran club hockey training for younger hockey groups.
- Excellent organisation and teaching skills.
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Events staff member
Queens head inn
06.2023 - Current
Bar/Waiting staff
Brunning & Price pub group
11.2022 - Current
Mackenzie's smokehouse cafe
Mackenzie's smokehouse
06.2020 - 10.2022
St Aidans and St John Fisher Associated Sixth Form
A-Levels
09/2022 - 06/2024
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