Mollie O'Neill
Strabane,Tyrone
Summary
Sociology with Criminology student at Ulster University, graduating December 2026, with experience in customer service, retail, hospitality, and childcare. Demonstrates strong communication and interpersonal skills in fast-paced environments. Skilled in prioritising tasks, collaborating in teams, and maintaining high standards under pressure. Committed to supporting others and fostering positive workplace relationships while leveraging academic knowledge for impactful outcomes.
Overview
2027
2027
years of professional experience
Work History
Sales Assistant
Sports Direct
- Current
- Assisted customers with product selection, offering expert advice on sportswear, footwear, and accessories to enhance their shopping experience.
- Deliver a high standard of customer service in a busy retail environment, ensuring customers receive professional and knowledgeable assistance.
- Contributed to sales targets by delivering exceptional customer service and ensuring high satisfaction levels.
- Process transactions, returns, and exchanges accurately and efficiently.
- Collaborated with colleagues to streamline daily store operations, enhancing overall efficiency and customer engagement.
- Assist with stock control, inventory management, merchandising, and store presentation.
Team Member
Melmount Chippy
Strabane
09.2019 - 09.2024
- Provided efficient and friendly customer service in a fast-paced food service environment.
- Collaborated with team members to deliver outstanding customer service, elevating customer satisfaction levels.
- Handled customer enquiries and resolved issues efficiently to enhance customer satisfaction.
- Maintained composure and productivity during peak trading periods to ensure smooth operations.
- Worked closely with colleagues to maintain operational efficiency and service quality.
- Ensured cleanliness and organisation of customer and food preparation areas to uphold appearance and quality standards.
- Demonstrated reliability, flexibility, and a strong work ethic.
Nanny
Stephaine Conwell
06.2023 - 08.2023
- Ensured safe, reliable, and engaging childcare for four-year-old, fostering a nurturing environment.
- Supported daily routines and supervised activities, enhancing child's development and independence.
- Planned educational and recreational activities that supported learning and personal development.
- Promoted creativity and positive social interaction, boosting child's confidence and interpersonal skills.
- Built strong, trusting relationships with children, creating a secure and comforting environment.
- Encouraged positive behaviours during playtime and activities. using positive reinforcement.
- Demonstrated responsibility, patience, and strong safeguarding awareness.
- Communicated with parents to provide daily feedback about child's development and progress.
Waitress
James Street Restaurant
Belfast
02.2023 - 05.2023
- Delivered attentive and professional table service within a busy restaurant setting.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Guided customers in menu selections, enhancing their dining experience with knowledgeable recommendations on food and beverages.
- Resolved customer complaints with empathy, implementing solutions to ensure satisfaction and uphold positive dining experiences.
- Maintained high standards of cleanliness, presentation, and customer care.
- Created a welcoming atmosphere by engaging guests in friendly conversation, contributing to an enjoyable dining environment.
- Built positive relationships with customers through a friendly and approachable manner.
- Supported team members to ensure an exceptional dining experience for guests.
Education
BSc (Hons) - Sociology with Criminology, Crime and Justice, Criminological Theory, Social Policy, Social Inequality, Research Methods, Contemporary Social Issues
Ulster University
Belfast12-2026
A-Levels - Child Development, Health and Social Care, Mathematics
GCSEs - English, Mathematics, Science, Religious Education, Child Development, Learning for Life and Work, Spanish, Drama
Skills
- Customer Service Excellence
- Sales Techniques
- Communication skills
- Teamwork and Collaboration
- Problem Solving
- Time management
- Adaptability
- Working Under Pressure
- Attention to Detail
- Relationship Building
Custom
- Maintaining an active lifestyle through regular gym attendance and fitness activities.
- Developing discipline, resilience, and a positive mindset.
- Interest in social issues, wellbeing, and supporting individuals from diverse backgrounds.
- Understanding social challenges and contributing positively to the wellbeing of others through both professional and personal development.
Timeline
Nanny
Stephaine Conwell
06.2023 - 08.2023
Waitress
James Street Restaurant
02.2023 - 05.2023
Team Member
Melmount Chippy
09.2019 - 09.2024
Sales Assistant
Sports Direct
- Current
BSc (Hons) - Sociology with Criminology, Crime and Justice, Criminological Theory, Social Policy, Social Inequality, Research Methods, Contemporary Social Issues
Ulster University