Mollie Fisher
Wallingford,Oxfordshire
Summary
Friendly, hard-working, and people-focused, I enjoy creating a welcoming atmosphere and helping others feel at ease. I have strong experience in customer service and hospitality, where I’ve learned to stay calm under pressure, multitask, and handle busy moments with confidence. I’m patient, a quick learner, and always willing to step in and support my team. I take pride in being organised, reliable, and someone others can depend on. Above all, I enjoy meeting new people and making their experience a positive one.
Overview
7
7
years of professional experience
Work history
Cafe barista
Costa Coffee
Milton, Oxfordshire
10.2023 - Current
- Created a welcoming environment for customers by maintaining cleanliness and organisation of the cafe.
- Followed company policies and procedures diligently reinforcing overall brand reputation.
- Collaborated with team members during busy periods to maintain smooth service flow.
- Cultivated relationships with regulars, enhancing their experience and loyalty to the establishment.
- Trained new staff members, improving overall efficiency of cafe operations.
- Handled cash transactions accurately whilst ensuring speedy service during peak hours.
- Managed opening and closing procedures efficiently ensuring readiness for each trading day.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
Head waiter
queens head
Crowmarsh Gifford, Oxfordshire
05.2021 - 07.2023
- Assisted in menu development for improved guest satisfaction.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Oversaw wine selection and pairing suggestions to enhance meal enjoyment.
- Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
- Streamlined table turnover processes, enhancing operational efficiency.
- Communicated regularly with management regarding customer feedback and staff performance issues.
- Developed rapport with regular patrons to foster loyalty and repeat business.
- Ensured accurate orders by effectively communicating with kitchen staff.
Front of house team member
waterfront cafe
Benson, Oxfordshire
04.2019 - 02.2020
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Maintained high standards of customer service during peak times.
- Facilitated positive dining experiences by providing excellent customer service.
- Assisted guests with queries or requests for optimal guest experience.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Checked guest satisfaction regularly, addressing any issues promptly.
Education
Diploma of Higher Education - Protective services
City of Oxford College
Oxford, England 09/2023 - 07/2025
Undergraduate degree - Criminology with psychology
Bournemouth University
Poole 09/2025 -
GCSEs - English, maths, science , geography, religous studies , textiles and history
Wallingford school
Wallingford, Oxfordshire 09/2019 - 07/2021
Skills
- Patience with customers
- Efficient work pace
- Multi-Tasking under pressure
- Cash handling
- Customer Service
- Calm under pressure
- Quick learner
- Strong communication
- Adaptable and quick to learn
- Sales expertise
- Multidisciplinary teamwork
Timeline
Cafe barista
Costa Coffee
10.2023 - Current
Head waiter
queens head
05.2021 - 07.2023
Front of house team member
waterfront cafe
04.2019 - 02.2020
Diploma of Higher Education - Protective services
City of Oxford College
09/2023 - 07/2025
Undergraduate degree - Criminology with psychology
Bournemouth University
09/2025 -
GCSEs - English, maths, science , geography, religous studies , textiles and history
Wallingford school
09/2019 - 07/2021