MOHSIN PATEL
London,UK
Summary
Commercial and operational leader with 10+ years’ experience driving performance across retail and telecoms environments. Proven ability to lead multi-site operations, improve profitability, and deliver sustained growth through strong leadership, data-driven decision-making, and operational excellence. Experienced in stakeholder engagement, compliance governance, and large-scale team development. Recognised for transforming underperforming areas and strengthening commercial strategy.
Overview
20
20
years of professional experience
Work history
Multi-Site Store Manager
Vodafone
2015.09 - 2026.04
- Lead multi-site retail operations, managing teams of up to 20 and driving commercial performance
- Deliver sustained improvements in KPI performance across revenue, conversion and customer experience
- Maintained 5 consecutive years of successful audit outcomes ensuring compliance standards
- Acted as Regional Systems Champion improving operational efficiency across locations
- Produced performance reports using Excel to support decision making and strategy
- Managed rota planning for approximately 200 employees ensuring efficient resource allocation
- Delivered training programmes on compliance, systems and commercial initiatives
- Coached and developed teams improving engagement and productivity
Store Manager
Maplin Electronics
2008.09 - 2015.02
- Managed store operations including sales, staffing and customer experience
- Led a team of up to 15 delivering consistent commercial performance
- Supported recruitment, onboarding and succession planning
- Led store remerchandising projects across multiple sites
- Collaborated with stakeholders to deliver operational improvements
Sales Team Lead
Global Marketing Solutions
2007.03 - 2008.05
- Managed sales campaigns across telecoms and home services sectors
- Led and coached sales teams to maximise revenue
- Allocated territories strategically to improve performance
- Delivered onboarding and training to new staff
Branch Supervisor
Willaf Limited
2006.04 - 2007.04
- Managed client service operations and technical support coordination
- Allocated resources to meet client demands efficiently
- Maintained strong client relationships ensuring service delivery
Education
National Diploma - Software Development
East London
NVQ Level 2 - IT Users
Professional Development - Team Leadership and Communication
Skills
- Commercial Strategy and Revenue Growth
- Multi-Site and Regional Leadership
- P&L; Awareness and Cost Control
- KPI Performance and Sales Optimisation
- Stakeholder Management and Influence
- Governance, Risk and Compliance
- Operational Efficiency and Process Improvement
- Team Leadership, Coaching and Succession Planning
- Customer Experience Strategy
- Data Analysis and Reporting (Excel)
ADDITIONAL INFORMATION
Open to relocation and international opportunities. References available on request.
Timeline
Multi-Site Store Manager
Vodafone
2015.09 - 2026.04
Store Manager
Maplin Electronics
2008.09 - 2015.02
Sales Team Lead
Global Marketing Solutions
2007.03 - 2008.05
Branch Supervisor
Willaf Limited
2006.04 - 2007.04
NVQ Level 2 - IT Users
Professional Development - Team Leadership and Communication
National Diploma - Software Development
East London