Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Mohamed Ben Knani

Wallasey,WRL

Summary

Results-driven and highly adaptable professional with over 8 years of experience in team leadership, station operations, and customer service excellence. Proven track record of managing multi-site operations, driving key performance indicators (KPIs), and fostering positive work environments. Adept at improving operational efficiency, delivering exceptional customer experiences, and leading teams to success. Fluent in Arabic, English, and French, with strong problem-solving skills and a commitment to safety and compliance.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Multi-Site Store Manager

Morrisons Daily
03.2023 - Current
  • Leading and inspiring a team to foster a customer-focused culture aligned with the Morrisons brand values.
  • Overseeing recruitment, induction, training, and development initiatives to build a highly motivated and inclusive workforce.
  • Managing all aspects of accountability, including cash handling, stock control, and minimising operational risks.
  • Continuously improving key performance indicators (KPI ), including:
  • Stock shrinkage reduced from -1.75% to 0.62%.
  • Audit compliance elevated from red to green status in under nine months.
  • First Load Time (FLT) efficiency improved by 25%.
  • Driving operational excellence through absence management, rota planning, and colleague appraisals to enhance productivity and morale. Oversee budgets, stock levels, and cash control processes to optimise operational performance

Shift Manager

SNL Site Fulfillment, Amazon PMP Recruitment
09.2021 - Current
  • Supervise a team of 40 staff, maintaining a 96% satisfaction rate and reducing complaints by 4%
  • Ensure seamless day-to-day operations by managing payroll, training, and performance
  • Conduct training sessions to improve staff productivity and compliance
  • Successfully minimized delays and improved operational efficiency

Station Manager

Qatar Railways
06.2018 - 07.2021
  • Trained and mentored station staff, team leaders, and trainee station managers on operational systems, policies, and procedures, fostering a highly competent workforce.
  • Trained and mentored station staff, team leaders, and trainee station managers on operational systems, policies, and procedures, fostering a highly competent workforce.
  • Conducted regular audits and inspections, maintaining high operational and safety standards across all assigned metro stations.

Call Center Floor Manager

Ulysse
07.2017 - 05.2018
  • Managed call center operations, ensuring high-quality service delivery and compliance with client requirements
  • Reduced average handling time while improving customer satisfaction and agent performance
  • Conducted training and performance evaluations to enhance team efficiency

Retail Sales Supervisor

Qatar Airways
01.2015 - 06.2017
  • Managed boutique operations, achieving sales targets and enhancing customer experiences
  • Contributed to Qatar Airways' recognition as one of the top three airlines globally in the SKYTRAX survey
  • Oversaw inventory management, sales forecasting, and staff training

Education

High School Diploma -

Taher Sfar
Tunisia
06.2007

Skills

  • People Management
  • Recruitment
  • Staff Development/coaching
  • Operational Excellence
  • Budget Management
  • Risk Mitigation
  • Customer Experience
  • Service Delivery

Certification

  • IELTS Certification, 06/01/23
  • Basic Fire Fighting Safety, 06/01/23
  • Emergency First Aid with CPR & AED, 06/01/23
  • Management Development (Challenge-trg Group), 01/01/22
  • Effective Communication & Time Management, 01/01/22

Languages

Arabic
English
French

Timeline

Multi-Site Store Manager

Morrisons Daily
03.2023 - Current

Shift Manager

SNL Site Fulfillment, Amazon PMP Recruitment
09.2021 - Current

Station Manager

Qatar Railways
06.2018 - 07.2021

Call Center Floor Manager

Ulysse
07.2017 - 05.2018

Retail Sales Supervisor

Qatar Airways
01.2015 - 06.2017

High School Diploma -

Taher Sfar

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Mohamed Ben Knani