Mohit Khanna
St Vincent St,Glasgow
Summary
Accomplished professional and Committed to leveraging skills in strategic planning and data-driven decision-making to contribute effectively to organizational success.
Proactive individual with talent for communication and problem-solving, seeking to leverage customer service and organizational skills in fast-paced environment. Possesses strong ability to manage multiple tasks and coordinate team activities to ensure seamless operations. Aiming to deliver exceptional support and drive team success.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Contact centre coordinator
Webhelp India
08.2022 - 10.2024
- Resolved escalated customer issues ensuring satisfaction
- Provided team members with thorough training programmes
- Boosted customer satisfaction by resolving complaints swiftly
- Kept current with industry trends to support informed strategic decision-making
Restaurant supervisor
Chaska Hub
01.2021 - 06.2022
- Implemented new procedures for more efficient shift changes, increasing productivity.
- Ensured smooth operation by effectively managing all front of house staff.
- Facilitated seamless transition during menu changes, resulting in minimal disruption to the business operations.
- Established effective communication channels between front and back of house teams for smoother operation.
Education
Bachelor of Arts - English
Delhi University
India 04.2017 - 11.2020
Skills
- Patience under pressure
- Professionalism in contact
- Personalizing services
- Reporting and data analysis
- Tolerance for stressful situations
- Billing systems knowledge
EXPERTISE
Leadership Skills
Data Entry
Stock Management
Customer Service
Problem Solving
Timeline
Contact centre coordinator
Webhelp India
08.2022 - 10.2024
Restaurant supervisor
Chaska Hub
01.2021 - 06.2022
Bachelor of Arts - English
Delhi University
04.2017 - 11.2020
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