Samuel Quagraine

• Processed high volumes of patient appointments with precise attention to detail.
• Navigated through multiple systems simultaneously whilst speaking to patients, liaising with medical secretaries and maintaining focus with the information they are relaying.
• Ensured patient documentations and details were securely and accurately recorded to minimise booking errors and improve customer satisfaction.
• Worked sufficiently to meet the target of 25% conversion score each month.
• Delivered guidance to new employees on workflow procedures and how to effectively use the systems.
• Handled multiple complex queries in a timely manner that required initiative and accuracy.

• Gained first hand knowledge of how marketing associates work.

• Engaged with the practical side of marketing and understood how to fully utilise my innovative skills and build on them.

• Worked within a team to achieve a task that was set out and presented the ideas to our accessor.

• Saw the in-depth intricacies of a marketing employee and gained a deeper understanding of what is expected.

• Thought of 6 in-depth marketing solutions under a 20 minute time frame for a task that was set out.

• Provided exceptional customer service by assisting customers, processing payments, and ensuring a positive checkout experience as a cashier.
• Followed all health, safety, and food handling protocols to maintain a clean and safe work environment.
• Had the responsibility of ensuring that the bakery segment of the store was handled efficiently and accordingly.
• Guaranteed client satisfaction by constantly providing standards of company services and values.
• Constantly managed multiple customer requests simultaneously to maintain high levels of customer satisfaction.

• Gained valuable knowledge and exposure to the retail banking field from experienced senior professionals.
• Developed a deeper understanding of retail banking operations and corporate culture.
• Had the opportunity to analyse financial trends and forecasts and understand how it is used to within businesses.
• Had a tasks that helped understand in finer details about different processes such as BACS and CHAPS and understanding how to effectively use risk management.

• Infused storytelling into marketing to cultivate trust from potential customers.
• Interacted face-to-face with customers to promote products and services and increase sales.
• Embraced customer-first selling strategy to deliver a positive customer experience and achieve daily sales goals.
• Built positive customer relationships, using interpersonal skills and natural charisma to engage in conversation.
• Engaged in the responsibility of teaching newer colleagues who were shadowing me, how I pitched to customers.
• Achieved 5 sales on the first day, made 20 closes, and pitched to over 100 people.

• Founded a perfume business with an ethos of inspiring youth entrepreneurship
• Made over 80 sales within the first 3 weeks of opening generating over £450 in profit
• Gained a deeper understanding of money management
• Made it my responsibility to deliver top-tier service to clients by proposing offers to loyal customers