MOHAMMED SHAHABAS
Duty Manager
London,ENG
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing Guest Management and hosting.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Front of House Duty Manager
The Lalit London
10.2023 - Current
- Implemented innovative initiatives to improve guest satisfaction, resulting in a significant boost in TripAdvisor ranking from 190 to 70 within a mere three months.
- Developed and implemented useful strategies to increase sales and customer satisfaction.
- Streamlined check-in/check-out processes, resulting in reduced wait times and increased guest satisfaction scores.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
Night Auditor
Delta Hotels By Marriott
02.2022 - 03.2023
- Managed front desk operations, including guest check-ins and inquiries
- Assisted in emergency response procedures to ensure guest safety.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
Education
Master of Science - International Business Management
Coventry University
Coventry 04.2001 -
Associate of Applied Science - Bachelor of Commerce in Accounting And Finance
MS Ramaiah University Of Applied Science
Bangalore India 04.2001 -
Specialised in Management and Commerce., highSchool - undefined
Ideal English School
Skills
Microsoft Office
Certification
Level 3 emergency first aid at work (EFAW)., Prozone Training
Languages
Hindi (intermediate)
Advanced
C1
Arabic (beginner)
Upper intermediate
B2
English (advanced)
Proficient
C2
References
- Kanchan Das, receptionmanager.london@thelalit.com
- Naveed Hussain, naveed.hussain@deltahotelwarwick.com
Timeline
Front of House Duty Manager
The Lalit London
10.2023 - Current
Night Auditor
Delta Hotels By Marriott
02.2022 - 03.2023
Master of Science - International Business Management
Coventry University
04.2001 -
Associate of Applied Science - Bachelor of Commerce in Accounting And Finance
MS Ramaiah University Of Applied Science
04.2001 -
Specialised in Management and Commerce., highSchool - undefined
Ideal English School
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