MOHAMMED SHAHABAS
Duty Manager
London,ENG
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing Guest Management and hosting.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Front of House Duty Manager
The Lalit London
10.2023 - Current
- Implemented innovative initiatives to improve guest satisfaction, resulting in a significant boost in TripAdvisor ranking from 190 to 70 within a mere three months.
- Developed and implemented useful strategies to increase sales and customer satisfaction.
- Streamlined check-in/check-out processes, resulting in reduced wait times and increased guest satisfaction scores.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
Night Auditor
Delta Hotels By Marriott
02.2022 - 03.2023
- Managed front desk operations, including guest check-ins and inquiries
- Assisted in emergency response procedures to ensure guest safety.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
Education
Master of Science - International Business Management
Coventry University
Coventry 04.2001 -
Associate of Applied Science - Bachelor of Commerce in Accounting And Finance
MS Ramaiah University Of Applied Science
Bangalore India 04.2001 -
Specialised in Management and Commerce., highSchool - undefined
Ideal English School
Skills
Microsoft Office
Certification
Level 3 emergency first aid at work (EFAW)., Prozone Training
Languages
Hindi (intermediate)
Advanced
C1
Arabic (beginner)
Upper intermediate
B2
English (advanced)
Proficient
C2
References
- Kanchan Das, receptionmanager.london@thelalit.com
- Naveed Hussain, naveed.hussain@deltahotelwarwick.com
Timeline
Front of House Duty Manager
The Lalit London
10.2023 - Current
Night Auditor
Delta Hotels By Marriott
02.2022 - 03.2023
Master of Science - International Business Management
Coventry University
04.2001 -
Associate of Applied Science - Bachelor of Commerce in Accounting And Finance
MS Ramaiah University Of Applied Science
04.2001 -
Specialised in Management and Commerce., highSchool - undefined
Ideal English School
Similar Profiles
SALONI KHANDURISALONI KHANDURI
Assistant Guest Relations Manager at The LalitAssistant Guest Relations Manager at The Lalit
Kiron DorjeeKiron Dorjee
SPA & Beautician at THE LALIT HOTELSPA & Beautician at THE LALIT HOTEL
Rishabh MehtaRishabh Mehta
SN GSA (Senior Guest Service Associate) at The LaLiT New DelhiSN GSA (Senior Guest Service Associate) at The LaLiT New Delhi
Luther AliLuther Ali
Bus Driver at Stagecoach LondonBus Driver at Stagecoach London
PRAMOTH NAGARAJPRAMOTH NAGARAJ
Digital Marketing Specialist at Chennai DosaDigital Marketing Specialist at Chennai Dosa