Garrett Garcia
Leeds
Summary
Efficient Duty Manager with experience in effectively delegating tasks and coordinating workflows to ensure efficient and high-quality operations. Skilled in diplomatically and engagingly handling challenging requests, providing friendly and knowledgeable support. Adept at successfully managing food service and other employees during peak periods, contributing to the overall success of the team.
Overview
6
6
years of professional experience
Work History
Front of House Duty Manager
Pizza Punks
01.2023 - Current
- Stayed up to date with menu specialties, menu choices and menu deviations if items were running out and would communicate changes to customers
- Assisted with special events when requested and required
- Kept careful log of customer dietary restrictions or allergies to ensure all patrons had a safe and enjoyable visit
- Promptly addressed customer concerns or dissatisfaction to mitigate any escalation inquiries
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Front of House Team Member
Cult Wing
08.2022 - 07.2023
- Greeted customers in a friendly manner
- Worked in a customer-oriented environment, managing transactions and handling customers effectively
- Acquired skills in resolving customer issues and managing challenging customer situations
- Collaborated efficiently with coworkers to complete tasks
- Helped guests at tables when in need of assistance.
London Stock Exchange Participant
City of London
04.2019 - 04.2019
- Participated in a Financial and Capital markets class visit to the London Stock Exchange
- Acquired skills in understanding financial data, focusing on financial dressings, and received a certificate for the completion of a day at the London Stock Exchange
Education
Bachelor of Science - Economics And Finance
York St. John University
York 07-2021
Skills
- Employee development
- Process updates
- Time management
- Staff training and development
Timeline
Front of House Duty Manager
Pizza Punks
01.2023 - Current
Front of House Team Member
Cult Wing
08.2022 - 07.2023
London Stock Exchange Participant
City of London
04.2019 - 04.2019
Bachelor of Science - Economics And Finance
York St. John University
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