Garrett Garcia
Leeds,United Kingdom
Summary
Upbeat hospitality leader skilled in overseeing hospitality operations. Liaises with internal teams to support seamless restaurant operations. Diligent problem-solver with exceptional skills in conflict-management and guest satisfaction.
Overview
6
6
years of professional experience
Work history
Front of House Duty Manager
Pizza Punks
Leeds , West Yorkshire
2023.08 - 2025.08
- Promptly addressed customer concerns or dissatisfaction to mitigate any escalation inquiries
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Front of House Team Member
Cult Wing
2022.08 - 2023.07
- Worked in a customer-oriented environment, managing transactions and handling customers effectively
- Acquired skills in resolving customer issues and managing challenging customer situations
- Collaborated efficiently with coworkers to complete tasks
- Helped guests at tables when in need of assistance.
Front of Houser Team Member
Yard and Coop
Leeds , United Kingdom
2022.02 - 2022.07
- Conducted end-of-day clean-up tasks ensuring readiness for next business day.
- Cultivated strong connections with regular customers, ensuring inviting ambiance.
- Remained vigilant about potential allergens informing concerned patrons accordingly.
- Prepared the dining area prior to opening hours for optimum readiness.
Community service worker
Brea Community Center
Brea , Orange County, California
2021.05 - 2021.08
- Enhanced children's understanding of sports rules with clear, concise coaching methods.
- Monitored safety precautions to avoid any potential injuries during games or practice sessions.
- Developed children's physical abilities by planning and implementing engaging sports sessions.
London Stock Exchange Participant
City of London
2019.04 - 2019.04
- Participated in a Financial and Capital markets class visit to the London Stock Exchange
- Acquired skills in understanding financial data, focusing on financial dressings, and received a certificate for the completion of a day at the London Stock Exchange
Education
Bachelor of Science - Economics And Finance
York St. John University
York 09/2018 - 06/2021
Skills
- Employee development
- Process updates
- Time management
- Staff training and development
- Decision-Making process
Timeline
Front of House Duty Manager
Pizza Punks
2023.08 - 2025.08
Front of House Team Member
Cult Wing
2022.08 - 2023.07
Front of Houser Team Member
Yard and Coop
2022.02 - 2022.07
Community service worker
Brea Community Center
2021.05 - 2021.08
London Stock Exchange Participant
City of London
2019.04 - 2019.04
Bachelor of Science - Economics And Finance
York St. John University
09/2018 - 06/2021