MOHAMMED ALI
London
Summary
A highly skilled and dedicated floor manager/customer attendant with expanding knowledge and history of building and promoting customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Detail-oriented with outstanding organisational strengths and superior work ethic. Team player offering 2+ years in hospitality environments. Service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, payment processing, time management, multitasking and cleaning.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Floor Manager/Customer Attendant
Sultan Restaurant
Chatham, Kent
2021.09 - 2024.07
- Responsible for handling requests with friendly, knowledgeable service and support, consistently receiving positive customer feedback.
- I operate POS terminals to input customer orders, manage card and cash payments in a 100+ seat restaurant.
- I facilitate strong presentation skills by selling menu items which involve staying informed about the latest menu adaptations to provide customers with informed recommendations.
- Managing high-volume customer queries simultaneously through effective multitasking.
- Greeting new and returning customers leading to developing relationships and customer loyalty.
- I strive to exemplify a high level of competency in cultivating customer satisfaction by swiftly resolving conflicts or issues in-person and via phone resulting in customer satisfaction 100% of the time.
Security Guard
Krystel Banqueting
Ilford, City of London
2020.11 - 2021.09
- Established effective access control systems, logging staff and visitor movement for accurate site records.
- Conducted fire and security alarm testing to create stable systems.
- Remained focused and vigilant during long periods of sitting, walking and standing for dependable security services.
- Triaged problems quickly, providing precise and clear information to enable prompt security support.
- Handled day-to-day and emergency incidents with a calm, professional demeanour, enabling positive outcomes.
- Maintained composure and professionalism while screening visitors during high-volume periods.
- Responded to alarms and investigated disturbances, contacting local law enforcement personnel in escalating situations.
Education
Bachelor of Arts - Business Management & Leadership
University of Greenwich
London, ENG 2022.09 - 2026.03
A-Levels - Business
Newham Sixth Form College
London, ENGSkills
- Advanced product knowledge
- Dispute resolution
- Lead management
- Customer care
- Record maintenance
- Transaction processing
- Data confidentiality
- Queue management
- Emergency management
- Front desk operations
- Site patrol
- CCTV systems
- Attention to detail
- Punctuality
- Hospitality expertise
- CSCS Labourers Card
Certification
Level 1 and 2 Health and Safety in construction
LANGUAGES
Bengali
Fluent
English
Fluent
Timeline
Bachelor of Arts - Business Management & Leadership
University of Greenwich
2022.09 - 2026.03
Floor Manager/Customer Attendant
Sultan Restaurant
2021.09 - 2024.07
Security Guard
Krystel Banqueting
2020.11 - 2021.09
A-Levels - Business
Newham Sixth Form College