Peter Thompson

Trainee Service Manager.

• Progressed from Customer Service Advisor to Senior Advisor within 6 months, and then to Trainee Service Manager after a further 2 months.
• Responsible for reviewing internal processes to support strategic goals.
• Developed staff rotas to meet service demands while maintaining budget efficiency.
• Provided coaching and constructive feedback to staff to boost morale and performance.
• Managed escalated customer concerns and ensured timely resolutions.
• Led personal development initiatives to enhance staff capability and retention.
• Championed service improvements to promote customer satisfaction and loyalty.

Customer Service Advisor.

• Recognised as one of the most trusted and capable advisors during my time on the team.
• Frequently supported colleagues by handling escalated technical and service queries.
• Assigned floor-walking duties and provided off-call support.
• Role ended due to redundancy following the completion of a short-term contract.

Customer Service & Sales Advisor / Banking Support (Lloyds Banking Group)

• Initially supported Vodafone UK customers with sales and service calls.
• Selected for a specialist team supporting the Lloyds-HBOS merger due to excellent customer service record.
• Trained rapidly across two banking systems and supported LBG staff through the transition.
• Awarded for outstanding performance, including outperforming full-time Lloyds staff.
• Helped onboard and train new team members toward the end of the project.

• Assisted in resolving a large backlog of BT customer billing issues and disputes.
• Investigated billing records, validated customer claims, and ensured accurate communication.
• Undertook floor-walking and basic administrative duties to support new team development.

Kitchen Assistant, KP

• Maintained cleanliness of cookware and dining materials to support kitchen operations.
• Ensured a smooth flow of service in a fast-paced hospitality setting.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours, covering nights, weekends and bank holidays.

Apprentice Butcher.

• Adhered to food safety regulations strictly while preparing meat for sale.
• Supported meat preparation and stock rotation while ensuring high hygiene standards.
• Served customers directly, managed product quality and was often entrusted with daily responsibilities.
• Represented the business at public events including Belfast City Hall functions.
• Left role due to store closure.