MOHAMMED ABU HASAN
Oldham,Greater Manchester
Summary
Self-motivated individual with a diverse background in customer-facing roles. Delivered exceptional customer service by resolving queries and supporting sales initiatives. Emphasised teamwork and collaboration to enhance customer experiences and drive business success.
Experienced Customer Assistant with a strong background in retail and logistics, currently contributing to Tesco Extra in Middleton. Demonstrates excellent communication and customer service skills, effectively collaborating with colleagues to enhance in-store promotions and ensure optimal product availability. Proven ability to work efficiently under pressure, meeting deadlines while maintaining high standards of organisation and accuracy. Previous roles at Tesco Distribution Centre, Yodel, Primark, and Your Fast Move LTD have honed skills in stock management, order processing, and administrative support. Proficient in IT skills including Microsoft Office, with a keen eye for data analysis and evaluation. Career goal: To leverage extensive retail experience and cooperative skills towards a managerial position within the industry.
Overview
10
10
years of professional experience
Work History
Customer Assistant
Tesco Extra
Middleton, Manchester
11.2022 - Current
- Deliver excellent customer service by assisting customers and resolving queries to the best of my ability
- Resolved customer service enquiries promptly, ensuring customer satisfaction and loyalty.
- Provide sales consulting and support to customers
- Collaborated with colleagues to create in-store promotions, enhancing customer awareness of new offers and discounts
- Merchandising products to feature new items and best sellers in a presentable manner
- Processed cash and card payments during peak shopping periods, minimising customer wait times.
- Supported stock management tasks, including inventory checks and replenishing shelves to maintain optimal product availability.
- Performed stock level checks to ensure product availability
Picker
Tesco Distribution Centre
Manchester
10.2021 - 04.2022
- Order-picked goods quickly and accurately, continually delivering against production targets.
- Picked and handled stock manually from designated locations to facilitate efficient order fulfilment.
- Operated mechanical handling equipment efficiently, ensuring personal safety and the safety of colleagues.
- Followed health and safety protocols diligently, contributing to a safer warehouse environment.
- Ensuring accuracy expectations when working both independently and as a team
- Ensured cleanliness and organisation in warehouse by regularly cleaning and tidying workspaces.
Sorter
Yodel
Shaw, Oldham
07.2019 - 02.2020
- Scanned and fed parcels onto conveyor belt, ensuring correct labelling and routing to destinations.
- Sorted parcels and placed in allocated pallets for efficient distribution.
- Loaded and dispatched deliveries and orders in trailers, ensuring safe stacking of pallets for transport.
Retail Assistant
Primark
Manchester
05.2018 - 03.2019
- Assist customers with any queries they have whilst providing excellent customer service
- Collaborated with team to deliver quality customer service, effectively addressing customer needs during peak periods.
- Handling and counting cash, processing credit transactions and serving customers when working as a till operator in a very busy environment.
- Maintained and organised allocated section to ensure a welcoming and presentable shopping environment for customers.
- Replenished stock in allocated department to maintain shelves at optimal levels for customer accessibility.
Administrative Assistant
Your Fast Move LTD
Chadderton, Oldham
11.2016 - 03.2017
- Assisted with office management tasks to enhance daily operations
- Utilize office appliances such as photocopiers, printers etc. and computers for word processing, spreadsheet creation etc.
- Entered clients' details into spreadsheet to maintain accurate records
- Answering the phone to take messages or redirecting calls to appropriate colleagues
- Monitor stocks of office supplies (paper clips, stationery etc.) and report when there are shortages
- Answer customer questions and confirm customer orders.
- Distributed leaflets locally to promote the company and attract potential customers
Education
BSc (Hons) - Biomedical science
Manchester Metropolitan University
01-2022
A-Level - Chemistry, Biology, Maths
Oldham Sixth Form College
Oldham, OL801-2019
GCSE - Mathematics, English Language, English Literature, Chemistry, Biology, Physics, Psychology, Information Technology (IT), Maths Statistics
North Chadderton School
Chadderton, OL901-2017
Skills
- Customer service
- Retail operations
- Efficient operations
- Data analysis
- Data interpretation
- Data evaluation
- Microsoft Office
- IT proficiency
- Organised approach
- Deadline management
- Working under pressure
- Self-time management
- Teamwork
- Cooperative skills
- Excellent communication skills
- Initiative
- Research skills
References
References are available upon request.
Timeline
Customer Assistant
Tesco Extra
11.2022 - Current
Picker
Tesco Distribution Centre
10.2021 - 04.2022
Sorter
Yodel
07.2019 - 02.2020
Retail Assistant
Primark
05.2018 - 03.2019
Administrative Assistant
Your Fast Move LTD
11.2016 - 03.2017
BSc (Hons) - Biomedical science
Manchester Metropolitan University
A-Level - Chemistry, Biology, Maths
Oldham Sixth Form College
GCSE - Mathematics, English Language, English Literature, Chemistry, Biology, Physics, Psychology, Information Technology (IT), Maths Statistics
North Chadderton School