Mohammad Moshiur Reza
Luton, Bedfordshire,United Kingdom
Summary
Customer-focused Retail Sales Assistant with over 2 years of experience in high-footfall, well-established retail stores. Skilled in delivering excellent customer service, operating POS and self-checkout systems, handling cash and contactless payments, and maintaining accurate stock control. Experienced in merchandising, up selling, and supporting daily store operations with retail standards. Reliable, adaptable, and a strong team player committed to achieving sales targets and ensuring a positive customer experience.
Overview
2
2
years of professional experience
Work history
Senior Customer Retail Assistant
Meena Bazar Bangladesh
Dhanmondi Dhaka, Bangladesh
06.2025 - 12.2025
- Delivered superior customer service while supervising junior retail staff.
- Handled complex customer inquiries and escalations with professionalism.
- Facilitated daily operations and shift coordination alongside store management.
- Ensured accurate billing operations, verifying cash, card, and digital payments.
- Monitored stock levels and product availability to reduce losses.
- Trained new staff on service standards and POS systems.
- Implemented merchandising guidelines for appealing product displays.
- Contributed to sales target achievement through engagement and upselling.
Retail Sales Assistant
Agora Supershop Bangladesh
Mohammadpur Dhaka, Bangladesh
05.2024 - 05.2025
- Assisted customers in locating products and delivering precise product information.
- Handled inquiries regarding quality, promotions, return policies, and membership cards.
- Facilitated daily sales operations to ensure seamless checkout experiences.
- Operated cash register while managing accurate cash and digital transactions.
- Monitored stock levels, notifying supervisors of low or high-turnover items.
- Arranged merchandise per company standards and promotional strategies.
- Regularly checked product freshness, packaging integrity, and expiry dates.
- Contributed to receiving goods, tagging prices, and updating inventory records.
Trainee Retails Assistant
Shwapno Super Shop
Dhaka, Bangladesh
02.2024 - 05.2024
- Greeted customers warmly, assisting with product selection and store navigation.
- Handled customer queries regarding product availability and pricing effectively.
- Resolved customer complaints efficiently, adhering to company guidelines.
- Managed billing and payment processes using POS systems to ensure accuracy.
- Maintained proper product display and stock labelling for optimal presentation.
- Assisted in inventory checks, stock replenishment, and monitoring expiry dates.
- Coordinated with team members and supervisors to enhance daily operations.
- Ensured cleanliness and organisation of shop floor, following hygiene standards.
Education
Master of Science - Management with Logistics and Supply Chain Management
University of Hertfordshire
Hatfield 01.2026 -
Bachelor of Science - Industrial and Production Engineering
Bangladesh Army University of Science and Technology
Saidpur Cantonment 01.2020 - 01.2024
Skills
- Service excellence and communication
- POS operation expertise
- Billing and refund processing
- Sales assistance knowledge
- Promotion support strategies
- Stocking and display setup
- Inventory rotation control
- Quality assurance checks
- Hygiene maintenance standards
- Collaborative teamwork skills
- Stress management techniques
- Efficient time management
- Dependability and honesty
- Computer payment skills
Affiliations
- Customer Interaction and Helping People
- Learning new skills
- Travelling
- Singing
- Social Media and Digital Platform
- Teamwork
Languages
English
Fluent
Bengali
Native
Hindi
Fluent
Urdu
Fluent
Timeline
Master of Science - Management with Logistics and Supply Chain Management
University of Hertfordshire
01.2026 -
Senior Customer Retail Assistant
Meena Bazar Bangladesh
06.2025 - 12.2025
Retail Sales Assistant
Agora Supershop Bangladesh
05.2024 - 05.2025
Trainee Retails Assistant
Shwapno Super Shop
02.2024 - 05.2024
Bachelor of Science - Industrial and Production Engineering
Bangladesh Army University of Science and Technology
01.2020 - 01.2024